Archive
Archive for the ‘Distance-education-format-is-Synchronous’ Category
How not to have to join a Saba Centra online class from the LRC late, for lack of speaking capabilities
2013/05/06
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- Problem: We continue getting reports from teachers that students who try to participate in a Saba Centra online class from the LRC listening station computers (with analogue headphones) experience a considerable delay in joining and cause disruption to online classes since they have to troubleshoot their microphones, for lack of being audible online.
- Root cause: Saba Centra on startup automatically selects the “microphone” as recording device…
- Workaround:
- On XP, click “Start”, click “Run”, type (without quotes) “SndVol32 –R” (meaning: “SoundVolume for Recording”), click “OK” which opens the volume mixer for recording devices. The radio button selected will be “Rear input”.
- Start Saba Centra.
- Switch back to the volume mixer you opened in step 1. Note that the radio button now selected is “Microphone”. This is wrong for the listening stations (and the teacher station) in the LRC. Switch it back to “Rear input” (you know that your headset is supposed to be plugged into the rear).
- And off you go… Plus note: There is no need for “expensive” workarounds like:
- haphazardly trying to replug headphones,
- purchasing your own USB headphones,
- hogging the main classroom with its USB headphones.
- On XP, click “Start”, click “Run”, type (without quotes) “SndVol32 –R” (meaning: “SoundVolume for Recording”), click “OK” which opens the volume mixer for recording devices. The radio button selected will be “Rear input”.
Categories: audience-is-language-learning-center-staff, audience-is-language-learning-center-temp-staff, audience-is-students, audience-is-teachers, Distance-education-format-is-Synchronous, e-learning, Listening-Stations, Presenter-Computer, presenter-computer, service-is-configuring-learning-tools, service-is-testing-troubleshooting-debugging, Speaking
audio, FAQs, saba-centra
Saba centra ie listening station crash
2012/09/26
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Categories: Distance-education-format-is-Synchronous, Glitches&Errors
Reports that Messenger cannot initiate a video call?
2012/06/21
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I can initiate from Windows 7 to XP, back and forth, as the following screenshots attest to (they also show my version #).
Might reports be related to the fact that, on June 14, Microsoft has made it compulsory for all Windows Live Essentials 2009 users to update to the latest version, Windows Live Essentials 2011 QFE3 update, bumping the version number up to 15.4.3555.0308 (which is what I already have on Windows 7, but not on XP which cannot run Windows Live Essentials 2011, but Vista does)?
Here is a troubleshooting list from Microsoft Answers:
“repair your Windows Live Programs.
1. Click Start, select Control Panel.
2. View by: Category.
3. Under Programs, click Uninstall a program.
4. Select Windows Live Essentials, then click Uninstall/Change.
5. Click Repair all Windows Live Programs.
1. Ensure that the webcam driver is up to date.
2. Run Audio/Video Setup Wizard.
a. Start Windows Live Messenger
b. Click Tools, and then click Audio and Video Setup. (Press Alt on the keyboard to get the Menu bar) Note: For Windows Live Messenger 2011, select Set up audio and video devices.
c. Follow the directions in the wizard to select and configure the audio and video devices
Note: If you encounter an error and you have a McAfee Site Advisor, please refer to our related article below: Unable to Initiate a Video Call or Video Conversation in Windows Live Messenger
3. Remove Third Party Applications or Add-ons. – if you installed any.
Categories: Glitches&Errors, web-conferencing
ms-live-messenger
How do we connect to a Pearson MyLanguageLab webcast via Cisco WebEx?
2012/04/13
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- TURNS OUT THIS was not a technical issue – we will try and reconnect.
- our setup:
- our instructions
- misc: Do we have to use the phone for audio? We have computer audio
- misc:
- our error: “the host has not yet joined the meeting”
- Submitting support ticket that references this blog post
- At some point, we get booted to next week’s meeting (no surprise then that the host has not joined the meeting).
Categories: Glitches&Errors, textbooks, web-conferencing
cisco-webex, pearson
Wimba Classroom –> Saba Centra: A running log
2012/02/15
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- http://teaching.uncc.edu/ctl-blog/centra-classroom-replace-wimba
- As this pertains to the LRC, more info will be posted here, as it becomes available, and issues and resolutions, as they come up.
Test of Join.me for Remote assistance/Screensharing across the internet
2012/02/15
2 comments
- How easy is this? (not a rhetorical question, we will have to try and test):
- originator
- goes to http://join.me, clicks on share, downloads and installs an Applet.
- receives a join.me URL with a session number which he gives to (best over the phone)
- receiver who loads this session URL to view the screen.
- originator
- What works
- from wireless to wired intranet TBA
- from off-campus to wired on-campus
- What does not work
- accurate reporting of remote mouse position
- Demo: viewing laptop connected over wireless laptop to desktop
- Test in practice worked flawlessly (with one limitation: it (the basic version?) only shares only your primary screen), when connecting a software reseller 400miles away to troubleshoot, here is the pretest:
How to improve learning center staff communications using Windows Live Messenger instant group messaging through live@edu. A running log
2012/02/02
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- Our 1st line of support – student temp staff – is not able to answer all questions and troubleshoot all issues that LRC clients come up with.
- We are experimenting with enabling quick escalation of issues from 1st line to 2nd and 3rd line using instant messaging.
- live@edu provided our university staff and student accounts with access to Windows Live Messenger instant messaging, including useful sub features
- presence: see faster who is (or is not) there to help you by the colored presence icons. The convention in MS software is a green ball for available:
- group messaging: UNCC-LRC created and invited to a “LRC Staff” group that includes student temp and permanent staff.
- presence: see faster who is (or is not) there to help you by the colored presence icons. The convention in MS software is a green ball for available:
- Here is what comes up when temp staff logs into the computer (sorry, no linking to Windows user IDs, but then again, we do not have this form of single sign-on in our other systems either):
- Here are the options we start with (which need refinement)
Windows Live Messenger Advanced Options
2012/01/04
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- mixer:
- recording devices (playback is the other tab) : does your input volume meter show activity? Can you press a button: “configure to activate/turn on the microphone? meter
- how to request remote assistance ( via screen and control sharing)
- or so
Categories: software, web-conferencing
audio, ms-live-messenger
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