Archive for the ‘service-is-hr-managing’ Category

How LRC assistants now help maintain LRC functionality with routine checks

Oral assessments have begun this week in the LRC. Please note that when using the LRC you may see LRC assistants going through the rooms doing a variety of chores (if need be, we can remind them that they must not disturb classes and other user activities).


We have written a large number of procedural guides, check lists with spreadsheets and illustrated parts lists (linked below)  to train 7 groups of experts (varying in size between 2-6) in how to regularly inventory, test and maintain functionality of LRC equipment and services:


1.       Daily LRC walkthrough check

2.       Weekly headset test

3.       Weekly film equipment check

4.       Weekly staff and equipment calendar check

5.       Biweekly faculty equipment check

6.       Film collection maintenance (work in progress)

7.       Help desk supervising


Samples of issues that we hope to address this way:

a.       You check out a headset for recording learning materials over the last weekend before classes start and do not want to find it  broken.

b.      Your students come to the LRC for a quiz assignment/distance education  and in the middle of it find the headset does not play audio while the timer/class is running.

c.       You hold a recording class in the LRC and do not want to spend the first several more minutes – after the computers logged in – troubleshooting individual headsets that do not play or record.

d.      Your students, when setting up film equipment for  a film project (with location, actors/interviewees scheduled) have to find that the lights cannot stand essential since screws are missing.

e.      Films cannot be located.

f.        Etc.


I hope you will find experiencing fewer such issues a simplification in your interactions with the LRC .


How LRC assistants help maintain the film collection

‎Tuesday, ‎January ‎21, ‎2014, ‏‎10:14:54 PM | plagwitz

Protected: How LRC assistants help with LRC room and resource mailboxes

‎Tuesday, ‎January ‎21, ‎2014, ‏‎11:17:00 PM | plagwitz

New supervisor role for senior LRC Assistants

‎Monday, ‎January ‎13, ‎2014, ‏‎7:09:36 PM | plagwitz

Daily LRC walkthrough

‎Friday, ‎January ‎10, ‎2014, ‏‎10:45:32 PM | plagwitz

LRC headset tests

‎Friday, ‎January ‎10, ‎2014, ‏‎8:52:51 PM | plagwitz

LRC headset test on PCs

‎Thursday, ‎January ‎02, ‎2014, ‏‎9:34:08 PM | plagwitz

LRC headset test on iMacs

‎Thursday, ‎January ‎02, ‎2014, ‏‎9:00:44 PM | plagwitz

LRC daily walkthrough for all computers

‎Thursday, ‎January ‎02, ‎2014, ‏‎9:38:44 PM | plagwitz

LRC daily walkthrough for classroom PCs

‎Thursday, ‎January ‎02, ‎2014, ‏‎9:34:03 PM | plagwitz

LRC daily walkthrough for iMacs and printer

‎Thursday, ‎January ‎02, ‎2014, ‏‎9:31:03 PM | plagwitz

LRC daily walkthrough for listening and group room stations

‎Thursday, ‎January ‎02, ‎2014, ‏‎9:30:24 PM | plagwitz

Protected: A checklist for our regular equipment inventories

Checklist for the LRCCamera15

‎Monday, ‎December ‎23, ‎2013, ‏‎11:43:29 PM | plagwitz

Checklist for the LRC Camera16

‎Monday, ‎December ‎23, ‎2013, ‏‎11:32:25 PM | plagwitz

Checklist LRC Tripod13 small

‎Monday, ‎December ‎23, ‎2013, ‏‎11:19:13 PM | plagwitz

Checklist LRC Tripod14 middle

‎Monday, ‎December ‎23, ‎2013, ‏‎11:15:42 PM | plagwitz

Checklist LRC Tripod15 large

‎Monday, ‎December ‎23, ‎2013, ‏‎11:14:29 PM | plagwitz

Checklist transcription foot pedal

‎Monday, ‎December ‎23, ‎2013, ‏‎10:58:52 PM | plagwitz

Checklist for Voice recorder 03

‎Monday, ‎December ‎23, ‎2013, ‏‎10:54:45 PM | plagwitz

Checklist for Voice recorder 01-02

‎Monday, ‎December ‎23, ‎2013, ‏‎10:43:35 PM | plagwitz

Checklist for light kit (08-11)

‎Monday, ‎December ‎23, ‎2013, ‏‎10:15:00 PM | plagwitz

Functionality tests for LRC microphones

‎Monday, ‎December ‎23, ‎2013, ‏‎7:05:13 PM | plagwitz

Checklist for Vixia cameras (11-14)

‎Monday, ‎December ‎23, ‎2013, ‏‎6:59:00 PM | plagwitz

LRC Wireless microphone basics

‎Monday, ‎December ‎23, ‎2013, ‏‎5:59:04 PM | plagwitz

Checklist shotgun microphones

‎Monday, ‎December ‎23, ‎2013, ‏‎5:25:24 PM | plagwitz

Checklist for light tripod (05-12)

‎Monday, ‎December ‎23, ‎2013, ‏‎4:27:07 PM | plagwitz

Checklist for lavaliere microphones (01-03)

‎Monday, ‎December ‎23, ‎2013, ‏‎3:29:47 PM | plagwitz

Checklist for heavy tripods (01-04)

‎Monday, ‎December ‎23, ‎2013, ‏‎3:26:20 PM | plagwitz

Checklist for lights (01-07)

‎Monday, ‎December ‎23, ‎2013, ‏‎2:24:28 PM | plagwitz

Checklist for Rebel cameras (17/18/19/20)

‎Monday, ‎December ‎23, ‎2013, ‏‎12:46:44 PM | plagwitz

Checklist for microphone booms

‎Monday, ‎December ‎23, ‎2013, ‏‎12:34:00 PM | plagwitz

Checklist for light-kits

‎Wednesday, ‎December ‎11, ‎2013, ‏‎3:02:51 PM | plagwitz

Protected: How LRC assistants help with LRC room and resource mailboxes

2014/01/21 Enter your password to view comments.

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New supervisor role for senior LRC Assistants

  1. A new LRC Assistant list, sorted by hire date, has been posted on the inside LRC reception desk. Use it to determine who is currently the most senior LRC assistant at the desk. The current most senior LRC assistant serves as supervisor and always wears the green supervisor badge pictured below. When the supervisor leaves, the supervisor passes on the badge to the next senior LRC assistant in line.
  2. image
  3. Supervisors do not have to perform clerical tasks (meeting requests, equipment handling, etc.) as long as there are enough less senior LRC assistants to handle the client load. Rather, supervisors monitor less experienced LRC assistants operating the reception desk computers, equipment etc. , help train them and avoid mistakes.

Protected: Other language center director’s ideas on building a student workforce

2013/12/11 Enter your password to view comments.

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A checklist for our late hires in the LRC

  1. With the help of your colleagues at the reception desk, sign up for your work schedule by sending  meeting requests from NINERMAIL to,
    1. Plug any holes/weaknesses in the schedule Reception Staffing
    2. Uf you have $2000 FWS, not more than 10 hours /week even if you start late.
    3. Final approval from LRC coordinator required.
  2. Whenever starting/leaving your shift, log in at the reception desk computer, allow all windows to open, then  clock in by entering your code for checkin/out from the spreadsheet checkoutin.xls  into the meeting request (series) on your NINERMAIL calendar.
  3. Read/listen to the training materials you received –
    1. Word ( printout : contains a checklist for your responsibilities during your shift.
    2. PowerPoint:
      1. Deck ( printout explains how to help with booking LRC equipment and rooms using NINERMAIL meeting requests (which will constitute e most of your work at the help desk).
      2. Video of training session:
    3. NOTE: After your first 2 weeks at work, there will be a Moodle quiz (TBA) that you need to pass!
  4. Questions?
    1. First and foremost, follow the instructions and helpful hints of your more senior colleagues at the reception desk.
    2. Bring further questions to the LRC coordinator or director.
    3. If no one is available for questions: post questions in the LRC Moodle Forum.

    How the LRC tracks volunteer tutoring usage

    LRC Volunteer tutors (different from the tracking of CAE tutors; but modeled after their tracking, to be promoted to a CAE tutor), when they arrive AND when they leave the LRC:

    1. at the LRC reception desk (ask the LRC assistant to show the 49erExpress window),
    2. log into their NINERMAIL, go to their calendar,
    3. open their tutor appointment ("series", NOT "occurrence" – however, if this is a non-repeating appointment, create one),
    4. receive a check-in/out code from the LRC assistant spreadsheet (ask the LRC assistants for that),
    5. 5. when checking out, also briefly describe work done:
      1. tutoring done (which student(s),
      2. what topic(s) and work (make sure to comply with the tutor ethics code)
      3. how much time spent on each topic.
    6. "Send update" to meeting request
    7. log out.

    How LRC assistants get paid: paper time sheet if no web time entry

    1. If there is a delay at the beginning of the term getting you into the web time entry system we normally use,
    2. print a paper timesheet for Work Study Student,
    3. get it signed from the LRC coordinator or director,
    4. on or before the 31st, turn it in to Payroll  which is on Reese 3rd Floor (consult the Campus Map).

    Checklist for hiring process of new LRC Assistants

    Click to view or edit.