LRCRoomCoed436 | Thomas' Work Space

Protected: LRC old software inventory

2014/03/07 plagwitz Enter your password to view comments.

2014/03/07 plagwitz Enter your password to view comments.

2012/06/21 plagwitz Leave a comment

Here is what we have:
Here is what get:
And for the indexing servers: “ Web Update failed with error: Index file could not be located at update-server.”

2012/02/02 plagwitz Leave a comment

Our 1st line of support – student temp staff – is not able to answer all questions and troubleshoot all issues that LRC clients come up with.
We are experimenting with enabling quick escalation of issues from 1st line to 2nd and 3rd line using instant messaging.
live@edu provided our university staff and student accounts with access to Windows Live Messenger instant messaging, including useful sub features
1. presence: see faster who is (or is not) there to help you by the colored presence icons. The convention in MS software is a green ball for available:
2. group messaging: UNCC-LRC created and invited to a “LRC Staff” group that includes student temp and permanent staff.
Here is what comes up when temp staff logs into the computer (sorry, no linking to Windows user IDs, but then again, we do not have this form of single sign-on in our other systems either):
1. Here are the options we start with (which need refinement)