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FAQs for issues with Respondus Lockdown Browser
- New to Respondus Quizzes? Read the CTL’s write-up.
- No Photo ID (Niner ID or other state-issued)? Use the reception desk camera to take a photo with sheet, like below, we will forward it to the teacher for verification.
- Issues with starting:
- Respondus won’t open: How to bypass a Moodle Popup Window when using Respondus lockdown browser
- Test won’t open and you get a warning
- in Moodle that this test must be run in Respondus Lockdown Browser? Close your regular web browser and double click on the desktop on the Moodle Lockdown Browser Icon:
, then go to Moodle2 from in there. - in Respondus that “No more attempts are allowed”, but the student has not made any attempts yet and the quiz closing date is long in the past: contact the teacher to check whether the quiz needs updating.
- in Moodle that this test must be run in Respondus Lockdown Browser? Close your regular web browser and double click on the desktop on the Moodle Lockdown Browser Icon:
- Issues with Audio:
- Students are advised to test the headsets before entering Respondus Lockdown browser assessments:
- Start Audacity from the desktop, click record: if you say something, you must see something;
- Play back to test the speakers. Hear nothing? Try the volume knob:
- (More detail here).
- Rewind-audio may get you stuck – to fix, next-page, then back (reloads page). More info: How to workaround Moodle quiz audio not playing to the end in Respondus Lockdown Browser
- How to bypass a Moodle Popup Window when using Respondus lockdown browser
If no audio and error “pluginfile” flashes when clicking “Next”and back: notify permanent staff.
- Students are advised to test the headsets before entering Respondus Lockdown browser assessments:
- Issues with Writing:
- Lost the
?
- Clicking around nearby where it was may bring it back.
- Or
, quickly cancel (gets you out of lockdown browser), new attempt from desktop shortcut. - Learn to use the installed US-international keyboard shortcuts.
. - more info: Problems with accented characters in Respondus Lockdown Browser
- If your keyboard stops typing in English in a Respondus lockdown browser quiz…
- Lost the
- Issues with finishing
- If the test won’t submit, start Respondus lockdown browser on a different computer to see whether you can resume your attempt there.
- More issues? Let us know in the comments here.
.
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