FAQs for issues with Respondus Lockdown Browser

  1. New to Respondus Quizzes? Read the CTL’s write-up.
  2. No Photo ID (Niner ID or other state-issued)? Use the reception desk camera to take a photo with sheet, like below, we will forward it to the teacher for verification. photo-example
  3. Issues with starting:
    1. Respondus won’t open: How to bypass a Moodle Popup Window when using Respondus lockdown browser
    2. Test won’t open and you get a warning
      1. in Moodle that this test must be run in Respondus Lockdown Browser? Close your regular web browser and double click on the desktop on the Moodle Lockdown Browser Icon:, then go to Moodle2 from in there.
      2. in Respondus that “No more attempts are allowed”, but the student has not made any attempts yet and the quiz closing date is long in the past: contact the teacher to check whether the quiz needs updating. image
  4. Issues with Audio:
    1. Students are advised to test the headsets before entering Respondus Lockdown browser assessments:
      1. Start Audacity from the desktop, click record: if you say something, you must see something;
      2. Play back to test the speakers. Hear nothing? Try the volume knob:CALIFONE-HEADSET-IMAG0006-volume
      3. (More detail here).
    2. Rewind-audio may get you stuck – to fix, next-page, then back (reloads page). More info: How to workaround Moodle quiz audio not playing to the end in Respondus Lockdown Browser
    3. How to bypass a Moodle Popup Window when using Respondus lockdown browser
    4. imageIf no audio and error “pluginfile” flashes when clicking “Next”and back: notify permanent staff.
  5. Issues with Writing:
    1. Lost the clip_image002?
      1. Clicking around nearby where it was may bring it back.
      2. Or clip_image004, quickly cancel (gets you out of lockdown browser), new attempt from desktop shortcut.
      3. Learn to use the installed US-international keyboard shortcuts. us-international.
      4. more info: Problems with accented characters in Respondus Lockdown Browser
    2. If your keyboard stops typing in English in a Respondus lockdown browser quiz…
  6. Issues with finishing
    1. If the test won’t submit, start Respondus lockdown browser on a different computer to see whether you can resume your attempt there.
  7. More issues? Let us know in the comments here.
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