How to bypass a Moodle Popup Window when using Respondus lockdown browser

  1. Problem: when starting the Moodle Lockdown browser to take an online exam, it opens with a popup window about messages. Popup window prevents access to the underlying main Moodle browser window (and exam). When closing the popup window, the entire lockdown browser closes, including main Moodle browser window. CIMG0088
  2. Cause: Moodle can be configured to show a notification window when messages have arrived since your last login. This notification window has poor compatibility with the lockdown browser.
  3. Workaround: In the popup window, click on the tab: “Settings” and uncheck (at least for this exam session) the checkbox to show the  message box as a popup when logging in. Close the popup window. CIMG0089
  4. Result: Even if this closes the main Moodle browser window once again, when you start the Moodle Lockdown browser again, the popup window will not appear again, and you can take your exam.
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