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Run mmsys.cpl if you get no audible output in a Blackboard IM call on your PC

  1. Problem: Blackboard IM (4.5.3), in its call window , gives you audio output volume meters image, but no actual audio output.
  2. Reason: Blackboard IM seems to have its on in-built idea which device to output audio to, even if you have no actual speakers plugged in to hear, and it is rather difficult to dissuade.
  3. Solution:
    1. Start / Run /”mmsys.cpl”, “OK”: Do the volume meters in there indicate that Blackboard IM outputs to another but your expected speaker (even if the other device is not the default)?
    2. imageimage
    3. Right-click on the other speaker device and Disable it.
    4. Also make sure to restart Blackboard IM. The built-in startup / dial tones will tell you immediately whether audio output works now

How to test Voice boards (Blackboard Collaborate, formerly Wimba voice) for Vista Higher Learning (Supersite3) Textbooks

  1. First I create a voice board,
    1. image
    2. image
    3. image
    4. and add an audio contribution so that students can respond:
    5. image
    6. Fail:
    7. image
    8. image
    9. image
    10. More fail
    11. image
    12. image
    13. The help offered is of no use: “If the Applet displayed the message “Audio Unavailable”, click here. “  This is neither the error message, nor does the help address Java (but rather audio hardware config) issues
    14. But if you refresh (F5 suffices) the window with the Setup Wizard, it starts working?
    15. image
    16. Even the audio recorder:
    17. image
    18. And the voice board (after F5):
    19. image
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    21. image
  2. What Java version is this under ?
    1. imagereally? have I restarted after uninstall of 7.54?
    2. The running process here is now Java 6.
    3. image
    4. Still need to test on Java 7.45.
  3. Now a user needs to test from the student view

How to test Blackboard IM (formerly Wimba Pronto) for Vista Higher Learning Textbooks

  1. After logging in on vhlcentral.com,
  2. the Software is linked on your “My courses”  page: image
  3. Download and install: image
  4. After install: image
  5. Mine was already enabled, but the help says: imageLog in (Note: my account info was different form my vhlcentral.com) image
  6. image
  7. image
  8. Check out the Tools menu
    1. Audio settings should be especially interesting, but there ix no built-on test:
    2. image
    3. Need a partner for testing ..

First steps with MS-Lync 2013 screen sharing and remote control during support calls

  1. Start a meeting, by double-clicking on somebody who shows as available in your contact list: image
  2. If you then hover over the monitor item at the bottom, you get the option to “present”, i.e. show your screen to the other person your are meeting with. (Multi-monitor support seems good, if you have multiple monitors like we do): image
  3. If you accept the sharing: image
  4. Voilà, there is your colleague’s screen in a window on your desktop, watch her mouse actions: image
  5. The presenter
    1. receives a visual reminder: image
    2. can also give you control to remote control her mouse: image, the result of which looks like that: image
    3. can stop the presentation at any time.
  6. Finally, the presentations can be recorded which could be extremely useful in a support call for later reuse/review either by the presenter or audience. Click on the 3 dots in the lower right of the “stage”window. image
  7. It looks like a basic, easy workplace-wide screen sharing software that integrates with the local accounts could be extremely productive during daily collaboration. To make such a solution a system-wide service for calling support, one would probably need a queue and pool of supporters and call forwarding.

How to access Skype using the web browser plugin in your Outlook.com web mail

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How to work around Saba Centra not starting by using attend in browser

  1. Symptom: When you click on your Saba Centra Event in Moodle, you get only a blank frame within Moodle.
  2. Workaround:
    1. On your Moodle course page, in the "Activities" block, click the "Centra Events" link.
    2. Click the "Attend in Browser/Download Recordings" link on top.
    3. A new window, My Schedule, opens and there are 4 tab across the top: Upcoming, Ongoing, Recordings, Past.
    4. You will need to check the Upcoming, Ongoing and Past tabs to find your session.
    5. Click the "Attend in Browser" link. If it works, this is what the result looks like:
  3. This is per advise from ITS/CTL. They are still looking for root cause and a permanent solution for this campus-wide issue. CAM02046

Check today’s date if you’re the only one in your Saba centra class

  1. And if your neighbors do not have problems connect to Saba centra.
  2. Your teacher may have put one Saba centra link for every class session, like in the list of links you can see in the center column here:
  3. saba centra links per day
  4. You have to click on today’s one to participate.