First steps with MS-Lync 2013 screen sharing and remote control during support calls

2013/12/12 plagwitz Leave a comment Go to comments

Start a meeting, by double-clicking on somebody who shows as available in your contact list:
If you then hover over the monitor item at the bottom, you get the option to “present”, i.e. show your screen to the other person your are meeting with. (Multi-monitor support seems good, if you have multiple monitors like we do):
If you accept the sharing:
Voilà, there is your colleague’s screen in a window on your desktop, watch her mouse actions:
The presenter
1. receives a visual reminder:
2. can also give you control to remote control her mouse: , the result of which looks like that:
3. can stop the presentation at any time.
Finally, the presentations can be recorded which could be extremely useful in a support call for later reuse/review either by the presenter or audience. Click on the 3 dots in the lower right of the “stage”window.
It looks like a basic, easy workplace-wide screen sharing software that integrates with the local accounts could be extremely productive during daily collaboration. To make such a solution a system-wide service for calling support, one would probably need a queue and pool of supporters and call forwarding.