Posts Tagged ‘instant-messaging’

Sanako text messaging: How teacher sends URL to all students, to individual, and closes individual response


Save yourself some valuable face-to-face class time with instant messaging of clickable URLs.

How to improve learning center staff communications using Windows Live Messenger instant group messaging through live@edu. A running log

    1. Our 1st line of support – student temp staff – is not able to answer all questions and troubleshoot all issues that LRC clients come up with.
    2. We are experimenting with enabling quick escalation of issues from 1st line to 2nd and 3rd line using instant messaging.
    3. live@edu provided our university staff and student accounts with access to Windows Live Messenger instant messaging, including useful sub features
      1. presence: see faster who is (or is not) there to help you by the colored presence icons. The convention in MS software is a green ball for available:presence-outlook
      2. group messaging: UNCC-LRC created and invited to a “LRC Staff” group that includes student temp and permanent staff.
    4. Here is what comes up when temp staff logs into the computer (sorry, no linking to Windows user IDs, but then again, we do not have this form of single sign-on in our other systems either): wlmessenger-notificationwlmessenger
      1. Here are the options we start with (which need refinement)


MS-Office Communicator: Getting Started , click , type “communicator”, click .

To adjust options, click (1), (2) and (3) here:

To start communicator with Windows, select (1).

To have Outlook automatically show you as busy during calendar appointments (e.g. your classes), select (4).

To get your contact list up to speed, select all the contacts in the to-address line of a mass email  and drag them to your communicator window, see this screencast here: communicator-email-contact-drag.wmv.

Microsoft has a useful “Getting Started”  web-based training here:

To use the advanced features of Live Meeting, you can either use the context menu of the contact, or within an existing messaging session, escalate to Live Meeting by using the upper right hand corner menu, like in these 2 screnshots: