Posts Tagged ‘ms-live-messenger’

Reports that Messenger cannot initiate a video call?

I can initiate from Windows 7 to XP, back and forth, as the following screenshots attest to (they also show my version #).


Might reports be related to the fact that, on June 14, Microsoft has made it compulsory for all Windows Live Essentials 2009 users to update to the latest version, Windows Live Essentials 2011 QFE3 update, bumping the version number up to 15.4.3555.0308 (which is what I already have on Windows 7, but not on XP which cannot run Windows Live Essentials 2011, but Vista does)?

Here is a troubleshooting list from Microsoft Answers:

“repair your Windows Live Programs.

1. Click Start, select Control Panel.
2. View by: Category.
3. Under Programs, click Uninstall a program.
4. Select Windows Live Essentials, then click Uninstall/Change.
5. Click Repair all Windows Live Programs.

1. Ensure that the webcam driver is up to date.

2. Run Audio/Video Setup Wizard.

a. Start Windows Live Messenger

b. Click Tools, and then click Audio and Video Setup.  (Press Alt on the keyboard to get the Menu bar) Note: For Windows Live Messenger 2011, select Set up audio and video devices.

c. Follow the directions in the wizard to select and configure the audio and video devices

Note: If you encounter an error and you have a McAfee Site Advisor, please refer to our related article below: Unable to Initiate a Video Call or Video Conversation in Windows Live Messenger

3. Remove Third Party Applications or Add-ons. – if you installed any.

How to improve learning center staff communications using Windows Live Messenger instant group messaging through live@edu. A running log

    1. Our 1st line of support – student temp staff – is not able to answer all questions and troubleshoot all issues that LRC clients come up with.
    2. We are experimenting with enabling quick escalation of issues from 1st line to 2nd and 3rd line using instant messaging.
    3. live@edu provided our university staff and student accounts with access to Windows Live Messenger instant messaging, including useful sub features
      1. presence: see faster who is (or is not) there to help you by the colored presence icons. The convention in MS software is a green ball for available:presence-outlook
      2. group messaging: UNCC-LRC created and invited to a “LRC Staff” group that includes student temp and permanent staff.
    4. Here is what comes up when temp staff logs into the computer (sorry, no linking to Windows user IDs, but then again, we do not have this form of single sign-on in our other systems either): wlmessenger-notificationwlmessenger
      1. Here are the options we start with (which need refinement)


Windows Live Messenger Advanced Options

  1. windows audio for messenger
  2. mixer: windows audio for messenger2
  3. recording devices (playback is the other tab) : does your input volume meter show activity? Can you press a button: “configure to activate/turn on the microphone? meterwindows audio for messenger3
  4. how to request remote assistance ( via screen and control sharing)
  5. messenger advanced menu
  6. messenger menu bar tools request remote assistance
  7. or so messenger menu bar tools request remote assistance2

How to run Windows Media Center during a Remote Assistance Session

  1. The /gdi switch for Windows Media Center allows for operating Windows Media Center full screen during
    1. Windows Live Messenger Remote Assistance sessions if you have to help a relative over the internet.
    2. Should also work in MSTSC Remote Desktop sessions if you manage media with Windows Media Center on your work network.
  2. You can combine the above switch e.g. with the program guide shortcut to go directly there: /homepage:VideoGuide.xml /PushStartPage:True
  3. Put the following in the “Target” field of your shortcut that you start on the remote computer (running Windows7 32-but here) during your remote assistance session:
  4. %windir%\ehome\ehshell.exe /nostartupanimation /gdi /homepage:VideoGuide.xml /PushStartPage


  5. Voilà, or rather: “Dem Inschenör ist nichts zu schwör”.
  6. wmc-gdi-remote-assistance1