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How to improve learning center staff communications using Windows Live Messenger instant group messaging through live@edu. A running log
- Our 1st line of support – student temp staff – is not able to answer all questions and troubleshoot all issues that LRC clients come up with.
- We are experimenting with enabling quick escalation of issues from 1st line to 2nd and 3rd line using instant messaging.
- live@edu provided our university staff and student accounts with access to Windows Live Messenger instant messaging, including useful sub features
- presence: see faster who is (or is not) there to help you by the colored presence icons. The convention in MS software is a green ball for available:
- group messaging: UNCC-LRC created and invited to a “LRC Staff” group that includes student temp and permanent staff.
- presence: see faster who is (or is not) there to help you by the colored presence icons. The convention in MS software is a green ball for available:
- Here is what comes up when temp staff logs into the computer (sorry, no linking to Windows user IDs, but then again, we do not have this form of single sign-on in our other systems either):
- Here are the options we start with (which need refinement)
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