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Posts Tagged ‘pearson’

How to work around “Audio init failed” when recording in MyLanguageLab

  1. If you see this (or similar errors): image
  2. Try running the browser tune-up, image
    1. check for any new software versions (you can update Java, unfortunately only for your current session on this computer)
    2. finally run the voice recording setup wizard to check for results. image
  3. Suggest you do this before entering a homework assignment, since a timer may be keeping running while you troubleshoot

View a path to where you can start troubleshooting Pearson MyLanguageLab Wimba Voice Java

We used to do proctored LRC chapter exams using this textbook online component, but the Wimba Voice student recording tools stopped working, although a possible solution has been proposed with the problem report. This screencast  leads to an exercise where more testing (each supported browser will behave differently – this is Chrome) is possible::

Pearson mygermanlab "AUDIO INIT FAILED" for Blackboard voice/Wimba setup wizard – a firewall issue?

In Firefox, Chrome, IE8 on Win 7 (64bit) …

No other missing requirement in browser tuneup but QuickTime (which is said to be not required for PC)… And here is the likely solution from the Pearson website:

“Audio Init Failed” or “Error: Communication Error”

This error occurs because the computer’s security prevents the Wimba plug-in from sending data to our servers. Please take the steps described below to be sure that communication between your computer and our servers is always allowed.

  1. Please configure the security program or firewall on your computer to allow the file shown below (audioproxy.exe) to connect to the internet. (If you do not know how to make this change, please contact technical support for the security program you are using.)

Windows XP or 2000
C:\Documents and Settings\[Windows Username]\Application Data\HorizonWimba\JSecureDoor\audioproxy_X.Y.Z\data\audioproxy.exe

Windows Vista
C:\Users\[Windows Username]\AppData\Local\HorizonWimba\JSecureDoor\audioproxy_X.Y.Z\data\audioproxy.exe

  1. Java applets or Java Script also must be allowed by personal firewall or internet security software. Some firewalls have settings to block Java applets and Java Scripting, which will prevent Wimba Voice applets from loading.  You may need to contact technical support for that firewall or security program for assistance configuring that program to allow Java applets and Java Script.
  1. Your browser must also allow Java applets and Java Scripting.

Internet Explorer

  1. Open Internet Explorer and click Tools > Internet Options
  1. From the Internet Options window, select the Advanced tab
  1. Scroll down the list to Java(Sun) heading and make sure the box below it is checked
    Note: If you do not see Java(Sun), go Sun’s Java website at www.java.com and click Free Java Download.
  2. Scroll down the list to the Security heading and make sure the box beside Allow active content to run in files on My Computer is checked
  3. Click OK

Pasted from <http://247pearsoned.custhelp.com/app/answers/detail/a_id/7356/~/blackboard-voice-(wimba-voice)%3A-error-messages>

More info from the Pearson troubleshooting documentation:

image

 

image

How do we connect to a Pearson MyLanguageLab webcast via Cisco WebEx?

  1. TURNS OUT THIS was not a technical issue – we will try and reconnect.
  2. our setup:CIMG0010 Stitch
  3. our instructionsCIMG0032
  4. misc: Do we have to use the phone for audio? We have computer audioCIMG0033
  5. misc:CIMG0035
  6. our error: “the host has not yet joined the meeting” CIMG0042
  7. Submitting support ticket that references this blog post CIMG0001 (3)
  8. At some point, we get booted to next week’s meeting (no surprise then that the host has not joined the meeting).

Centro,quia student access problems

Centro/Quia student access problems at term start: What OneKey?

  1. Our Pearson/Prentice Hall textbook comes with online component, access to which is purchased in the University bookstore.
  2. The textbook comes with a setup brochure (OneKey, yellow) that states: “Go to www.prenhall.com/onekey, click OneKey for Students, then click Getting Started, and select CourseCompass. Follow the on-screen instructions to register for CourseCompass”.
  3. onekey
  4. This page is unresponsive und  forwards to http://www.pearsonhighered.com/
  5. pearson
  6. Cute but I have no idea how to continue from here.
  7. if you try to enter the “CourseCompass Access Code” by browsing manually to www.coursecompass.com, you will read: “CourseCompass is now MyLab and Mastering If you had a CourseCompass account, it works with MyLab / Mastering. Sign in now.” Maybe this change broke the entire signup process?
  8. 100000s of these packages must have been sold by now, each costing 100s of dollars. Why do students and teachers have to waste entire class hours, each worth also 100s of dollars, on banging their head against this pay wall even after they paid?
  9. When reading the instructions, I found it necessary to highlight the steps our students need to take:
    1. CourseCompass Access Code
    2. CourseCompass Course ID
    3. Account username and password
    4. Quia Student Book Key
    5. Quia Course Code
  10.   Wow!  With my teacher login, I can see that the online content which is protected by this pay wall is still the same literally translated print lab manual/workbook material. Must be decades old now.