Pearson mygermanlab "AUDIO INIT FAILED" for Blackboard voice/Wimba setup wizard – a firewall issue?
In Firefox, Chrome, IE8 on Win 7 (64bit) …
No other missing requirement in browser tuneup but QuickTime (which is said to be not required for PC)… And here is the likely solution from the Pearson website:
“Audio Init Failed” or “Error: Communication Error”
This error occurs because the computer’s security prevents the Wimba plug-in from sending data to our servers. Please take the steps described below to be sure that communication between your computer and our servers is always allowed.
- Please configure the security program or firewall on your computer to allow the file shown below (audioproxy.exe) to connect to the internet. (If you do not know how to make this change, please contact technical support for the security program you are using.)
Windows XP or 2000
C:\Documents and Settings\[Windows Username]\Application Data\HorizonWimba\JSecureDoor\audioproxy_X.Y.Z\data\audioproxy.exe
Windows Vista
C:\Users\[Windows Username]\AppData\Local\HorizonWimba\JSecureDoor\audioproxy_X.Y.Z\data\audioproxy.exe
- Java applets or Java Script also must be allowed by personal firewall or internet security software. Some firewalls have settings to block Java applets and Java Scripting, which will prevent Wimba Voice applets from loading. You may need to contact technical support for that firewall or security program for assistance configuring that program to allow Java applets and Java Script.
- Your browser must also allow Java applets and Java Scripting.
Internet Explorer
- Open Internet Explorer and click Tools > Internet Options
- From the Internet Options window, select the Advanced tab
- Scroll down the list to Java(Sun) heading and make sure the box below it is checked
Note: If you do not see Java(Sun), go Sun’s Java website at www.java.com and click Free Java Download. - Scroll down the list to the Security heading and make sure the box beside Allow active content to run in files on My Computer is checked
- Click OK
Pasted from <http://247pearsoned.custhelp.com/app/answers/detail/a_id/7356/~/blackboard-voice-(wimba-voice)%3A-error-messages>
More info from the Pearson troubleshooting documentation:
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