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Sanako Study-1200 slow spanning 2 screens with different resolutions

2011/08/31 1 comment
  1. UPDATE2: 2013-09: apparently new video driver crashes with autoscan window, this time even on primary screen alone?
  2. UPDATE: 2011-01:Problem seems to have disappeared (windows update?)
  3. Symptom: This is on a Dell Optiplex 760 (B6CCLK1) which has no problems with Sanako’s screen sharing application, as long as you do not attempt to span the windows across two screens with different resolution which makes even the mouse jerky. Not sure, but do not remember having this problem across two screens with the same resolution. Actually, the Sanako subwindow (remote ctronl specifically) slows down the computer even if it is only on th secondary screen.
  4. Solution: Relatively easily fixed, if you can afford upgrading not only the screen, but also the LCD projector that hangs on one of the screens…
  5. Workaround: Do not span sub-windows of Sanako Study-1200 across screens. This problem can become so bad that the Sanako sub window becomes completely unresponsive and cannot be moved or closed (neither with the close button in the upper right nor with ALT-F4). Try CTRL-ALT-ESC then and kill the process. You could also try and upgrade the video card driver which may be the true culprit. However, on the Sanako sub windows seem to display the problem (screensharing with remote control, chat also). E.g. Internet Explorer windows do not have the same problem when spanned across screens.
Categories: audience-is-language-learning-center-staff, audience-is-teachers, e-languages, Glitches&Errors Tags: , ,

LRC Outlook/Exchange 2010 Resource Calendaring: LRC resources in the Global Address List (GAL)

2011/08/30 3 comments
    1. Open the GAL for resources by clicking on “Resources” in a meeting request, like here:owa-window-new-meeting-request-resources-marked
  1. You will find an equivalent of the LRC bookable resources list in Outlook’s/O’WA’s Global Address List.
  2. In the GAL,you can  filter by recipient type: outlook-gal-rooms
    1. the result, in outlook: outlook-gal-room-list
  3. for LRC resources, especially other than rooms, it is easier to filter by name(all LRC resource names start with “LRC”) – the result,
    1. in Outlook:gal-lrc-resources
    2. in OWA you will see the GAL as part of the address book owa-lcr-rooms-GAL
Categories: audience-is-language-learning-center-temp-staff, audience-is-students, audience-is-teachers, e-infrastructure, service-is-library, training Tags: , , , , , , , , ,

LRC Outlook/Exchange 2010 Resource Calendaring: How to cancel meetings in OWA

2011/08/30 4 comments
    1. View instead a short screencast how to cancel meeting requests in OWA.
    2. Or: You start out with a meeting request conversation like this, showing:
      1. a request send from account LRC help (example)
      2. an accepted meeting response  from the resource (e.g. the room) account
    3. owa-cancel-sent-items-meeeting-request-icon-vs-mail-icon
    4. to cancel that meeting, you can go to your (!) calendar in OWA,
      1. select (click on) the meeting and choose “delete”
        1. either  from the context menu after right-click the meeting
          1. or  from the ribbon after selecting the meeting
        2. if the meeting was repeating/recurring, you will be given the option to
            1. cancel this occurrence
            2. cancel all future occurrences
            3. cancel all occurrences (be CAREFUL not to delete past meetings that have taken place; cancel all future meetings in a series by updating the meeting series end time (leaves past meetings of the series intact))owa-cancel-calendar-meeting-delete-series
    5. you can also just open the meeting and choose from the top menu the “Cancel meeting” button, then press menu button: “Send update”:
      1. owa-cancel-calendar-meeting-occurance-open-ribbon-cancel
        1. Again, for recurring/repeating meetings, you will be asked to confirm what exactly you want to cancel, the individual occurrence or the entire series of meetings:  owa-cancel-calendar-meeting-occurance-open-ribbon-cancel-dialog
      2. You have the opportunity to include an informative note in your update before sending.
      3. owa-cancel-calendar-meeting-occurance-open-ribbon-cancel2
    6. After the cancellation has gone through, this is how the results will look like in the e-paper trail:
      1. “sent items” owa-cancel-sent-items-meeeting-request-icon-vs-mail-icon
      2. a cancelled meeting conversation in your “inbox” in “conversation view”: owa-cancel-conversation-views-meeting-request-icons-accepted-declined-canceled-icon
      3. Here is a complete icon legend: 

        4. owa-cancel-conversation-views-meeting-request-icons-accepted-declined-canceled-icon-marked

Categories: audience-is-language-learning-center-temp-staff, audience-is-students, audience-is-teachers, e-infrastructure, Screencasts, service-is-library, training Tags: , , , , , , , , , ,

LRC Outlook/Exchange 2010 Resource Calendaring: How staff view resource “Calendars from your organization” in OWA

2011/08/30 6 comments
  1. Note: Students that have not been specifically invited to share a calendar, must use (staff may also) this approach to view calendars, to avoid a permission problem .
  2. Staff can load resource calendars, but as somebody who books the resource (except where you still cannot book/schedule/sign up: Tutors), you normally neither need nor want to (unless you manage the resources).
    1. To preview the free/busy schedule of the resource, use the scheduling assistant instead.
    2. To make sure that you have booked the resource, load your OWN calendar instead: Since it is you who “meets” with the resource, your meeting will be reflected on there. If you also loaded the resource’s calendar, you would see your “meeting” twice. A meeting always appears in the calendar of all “participants” – only that, other than for resource calendars, you normally do not view the calendar of the other participants who are “human resources”(or maybe you are, at least in the scheduling assistant, but not with details beyond “busy”).meeting-request-view-in-calendar-both-personal&resource_thumb_thumb
    3. You may want to load the resource calendar to learn details about the other “meetings”of the resource (e.g.  which conflicting meeting organizer you can contact in an emergency, or to know how many tentative meeting requests are already pending for a tutor). Below is how:
  3. Similarly to in Outlook (desktop): outlook-mycalendars-shared-calendars-open, in OWA, click on the lower left “Calendar-icon” calendar-iconto unfold the “My Calendars” list my-calendar-icon  in the left pane, then right-click on “My Calendars”, choose “Add Calendar”owa-mycalendars-add1 .
  4. put (part of) the name, click “ok”owa-mycalendars-add2
  5. if there are multiple matches, select the correct one (you can only select one at a time)owa-mycalendars-add3
  6. press “OK” again: owa-mycalendars-add5-search.
  7. As explained above, there is little reason to go overboard and add too many calendars, unless you have to manage: lrc-calendars-outlook
  8. However, you can also easily remove calendars, through the context menu item “Remove shared calendar” owa-mycalendars-add9-remove
Categories: audience-is-language-learning-center-temp-staff, audience-is-students, audience-is-teachers, e-infrastructure, service-is-library, training Tags: , , , , , , , , ,

How best to fit your class into the Sanako Study1200 Classroom Layout

2011/08/25 Leave a comment
  1. When started, the Study1200 Tutor will prompt for the classroom layout (computer and student icons in the right part of the Sanako window) that you want to load, like so:classroom-layouts
  2. We have 2 classroom layouts preconfigured for common uses of the LRC
    1. “right-half”: only the right half, as viewed by the teacher, of the coed434 main classroom. If you come with smaller classes (<16), this will fit relatively nicely onto the screen.
    2. “template class” = all that can fit onto the screen which means:To fit students (and, more importantly, the reasonably sized thumbnails of their desktops) onto the screen (Sanako Tutor will not span both screens, at least not if they have different resolutions), we  had to
      1. take the main classroom COED434lrc-layout-map-main (1000x442)
      2. break out the front 2 rows, break them apart in the middle, and turn them counterclockwise, like so: coed434-left-front2-counterclockwise (623x1000)coed434-right-front2-counterclockwise (627x1000)
      3. to achieve the following result in the Study 1200 classroom layout: sanako1200-screen-control-lrcthumbnails of the 2 front rows barely fit the layout, remaining computers from the rear row are cluttering the bottom of the classroom layout. This severely limits the usefulness of this great feature, and is counter-intuitive, which is twice as bad when standing in front of (or here rather: behind) a class. We are working on getting a bigger secondary screen on the teacher podium. Since we will also eventually need more Sanako licenses to equip the whole classroom. So the secondary screen should be as big as we can possibly get for the podium: 1900*1200 would be 1.75 times what we have now. 
      4. To simplify this while we wait, we have numbered the seats (rather: the monitors) in the LRC according to the computer numbers. In the Study-1200 classroom layout, you can show the computer (names which end in these) numbers instead of the the student login names, by going to menu: tools / admin / change student names.
  3. if you classroom configuration changes,
    1. you can change the layout by reloading a preconfigured classroom layout file, like so:classroom-layout-open
    2. you can alter the layout on the right on the fly, by CTRL-SHIFT dragging student/computer icons
      1. If you have done this, on exiting, the study1200 tutor will ask you whether you want to save your changes to the layout. Feel free to do this, as longs as you save them in your personal tutor folder. Please do not overwrite existing layouts for all teachers. 
    3. Classroom layouts are stored with the extension CCF, but are simply XML files. To preview or even edit them, You can open them in your preferred XML editor, like so in MS-Excel:classroom-layout-open-xml
Categories: audience-is-teachers, e-languages, e-learning Tags: , , ,

Sanako Study 1200 screen sharing: How students can present their computer-based work to the entire class from their seats

2011/08/25 Leave a comment
  1. Do you assign computer projects – web quests, writing tasks – to students on the LRC computers, and do you want each of them to present his/her project work to the entire class?
  2. You can save a fair amount of (precious class) time (and of distracting commotion), if you use the Sanako classroom management system’s screen sharing features.
  3. Rather than having students walk up (the “pedestrian” approach), transfer their work to (e.g. reopen their website or MS-Word on) the teacher computer and present it from there to the class –
  4. students can remain in their seats/on their computers, if you use one of these two approaches:
    1. to show the  students’ work on the classroom projector screen:
      1. Click on the student’s icon in the classroom layout, from the popup-window, choose button: “Remote Control” image
      2. a new window showing the student’s screen opens up: drag it to the projected screen and maximize it: ready to roll…
    2. to show the students’ work on the audience’s computer screens:
        1. from the center buttons, open the submenu of button “screen control” , choose submenu item “model student” image
          1. (to avoid affecting self access students in the LRC, you may want to group all your students into one color group, and then work with the colored left parts of the center buttons, instead o the grey right parts),
        2. with the altered mouse cursor, click on the student icon in the classroom layout that you want to become the model student
        3. the other students’ icons (either in the entire class or in the group affected, see above) in the classroom layout will change to the icon denoting “receiving model student”: student-icon-model-student. ready to roll…
Categories: audience-is-teachers Tags: , ,

LRC website homepage updated to included LRC newsfeeds

2011/08/25 Leave a comment

We have added newsfeeds to the most recent LRC news for students and teachers to the UNCC-LRC homepage, in the hope that our clients will find it easier to learn about new LRC features for language learning.

joomla-wordpress-newsfeed

Categories: audience-is-students, audience-is-teachers, e-infrastructure, websites Tags: , , ,

List of LRC rooms, equipment & tutor hours that can be booked or checked out

2011/08/21 10 comments

The LRC has 98 resources (in black letters and green (NEW Winter2012) versus purple is w/o email address and booking is still paper-based; yellowis broken;red: is missing), that, per new procedure since Fall 2011 (explained in one screenshot), from NINERMAIL or MS-Outlook (Desktop), using their email address listed in column address@uncc.edu, can

  1. be booked online by sending meeting requests (all, except ccurrently tutors&LRC assistants. See column “users” for who is allowed to book).
  2. or whose schedule can be viewed (all by staff; the calendars that can be viewed/subscribed to by students are indicated by “View” below)

Note that as of Winter 2012, physical items can only be picked up and returned when the CIRCULATION window LRCCOED436 is open which is less often than the LRCAssistant is present at the RECEPTION desk. Please check both calendars (solid color = service available = good ) before booking AND (latebreaking changes) before picking up.

The following table comprises only rooms, hardware and “human resources” of the LRC. The LRC’s physical media and learning materials can be checked out using a different system.

In the table, the column “program” explains which department and study program this resource is available for (the LRC supports LCS, and film studies there in particular, and ELTI), “user” who within the study program is allowed to book the resource (teacher, students, LRC staff, including both assistants and tutors), “resource type” whether the resource is a room/office hour, or a piece of movable equipment,  “address@uncc.edu” which email address to send a meeting request to (shortform because of NINERMAIL length restriction), “display name” which searchable name you can find the email address under in NINERMAIL (includes tutors’s languages, explanation of room, camera and other equipment type), “make and model+manual field” the make and model of equipment items, including a link to the online maniual, if applciable, “calendar” a link to the publically viewable calendar of the resource, “max hours” the maximum duration a resource can be booked for (in hours, or 0 if there is no limit), and the “components” columns contain a parts list  for movable resources.

You can also filter, by clicking on the column header triangles, or enlarge (or hold CTRL and press +), or, if you are friends with the UNCC-LRC, edit.

Categories: audience-is-language-learning-center-temp-staff, audience-is-students, audience-is-teachers, e-infrastructure, faculty-equipment, film-studies-equipment, Metrics, service-is-library Tags: ,