Home > audience-is-language-learning-center-staff, audience-is-teachers, e-languages, Glitches&Errors > Sanako Study-1200 slow spanning 2 screens with different resolutions

Sanako Study-1200 slow spanning 2 screens with different resolutions

  1. UPDATE2: 2013-09: apparently new video driver crashes with autoscan window, this time even on primary screen alone?
  2. UPDATE: 2011-01:Problem seems to have disappeared (windows update?)
  3. Symptom: This is on a Dell Optiplex 760 (B6CCLK1) which has no problems with Sanako’s screen sharing application, as long as you do not attempt to span the windows across two screens with different resolution which makes even the mouse jerky. Not sure, but do not remember having this problem across two screens with the same resolution. Actually, the Sanako subwindow (remote ctronl specifically) slows down the computer even if it is only on th secondary screen.
  4. Solution: Relatively easily fixed, if you can afford upgrading not only the screen, but also the LCD projector that hangs on one of the screens…
  5. Workaround: Do not span sub-windows of Sanako Study-1200 across screens. This problem can become so bad that the Sanako sub window becomes completely unresponsive and cannot be moved or closed (neither with the close button in the upper right nor with ALT-F4). Try CTRL-ALT-ESC then and kill the process. You could also try and upgrade the video card driver which may be the true culprit. However, on the Sanako sub windows seem to display the problem (screensharing with remote control, chat also). E.g. Internet Explorer windows do not have the same problem when spanned across screens.

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