Our Sanako Study 1200 tutor is “not responding” or crashes

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Our Sanako Study 1200 tutor is “not responding” or crashes

2013/09/11 plagwitz Leave a comment Go to comments

Update: We have been advised to
1. change the Windows Color Scheme to Basic (especially removing the desktop background on both client and teacher) and
  1. set the Tutor / Preferences / to “Slow WLAN”
  2. possibly update the video driver on the teacher station, using Windows Update or, preferably, the manufacturer’s version
  3. try to replicate the problem, but keep the Sanako logs.
2. Now we are trying to replicate he issue without the teacher station frozen, so that we have access to the logs.
2 hard crashes during one class
1. The first one
  1. on “Autoscanning” (cycling screensharing connections to student PC’s)
  4. The first one took me by surprise, the computer hung completely, I could not bring up process manager nor taskkill the tutor, had to power cycle, at considerable interruption to the the class.
  5. However, here I got some problem details from windows:
The 2nd one
1. also occurred during “Autoscanning”.
2. This time, however, not the Autoscan itself brought the system down, but only when I tried to resize the autoscan window by dragging and dropping the border (video-intensive?).
3. I got a performance notification from Windows (not legible here, but something to the amount of “your computer is dangerously slow”):
4. I managed to task kill the tutor:
5. I got some more diagnostics help from Windows which notified me that my “Windows Color scheme” had to be downgraded to “Basic”:
Dell Optiplex 760 (B6CCLK1)
1. 4GB,
2. graphics chip: Y103D Card, Graphics, 256, Loop, OUGA6; original driver Video: AMD Radeon HD3450 256M, v.8.593 WHQL Vista, A05 with DUP (101 MB)
3. dual screen (1024*768 secondary, 1920*1080 primary – I remember having hard hangs on this system when attempting to drag Autoscan Windows of Sanako Stuy 1200 Tutor ver. 5.2 across 2 dual screens of the same size on Windows XP )
4. Win 7 (64bit).
No eventvwr or Sanako log data since PC was frozen…