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Archive for the ‘audience-is-any’ Category

Don’t worry about uppercase letters when logging in to post an issue to the online Helpdesk

2013/10/03 Leave a comment
  1. The username input for our helpdesk system login is set to write uppercase letters, and this cannot be changed: image
  2. Once you have made sure that your keyboard is indeed not set to uppercase (caps lock on, see light in upper right), which it most ikely is not, you can ignore the uppercasing, proceed as normal with entering your password.
  3. If you get a login error, it is not because of the uppercasing. Rather, you may have mistyped something else. A good strategy (when nobody is looking over your shoulder, that is) is to type your password somewhere else (word, notepad, google search box) where is it visible and copy/paste it onto the Password field.
Categories: audience-is-IT-staff, audience-is-language-learning-center-temp-staff, audience-is-students, audience-is-teachers, e-infrastructure, Institution-is-University-of-North-Carolina-Charlotte Tags: ,

LRC Tutors at check in take their signs…

2013/10/03 Leave a comment

… please , and put them on their desks prominently. We are reintroducing this signage, now that the group rooms often overflow..

Categories: audience-is-language-learning-center-staff, audience-is-language-learning-center-temp-staff, service-is-tutoring

Some users cannot check out LRC items since they cannot log into their NINERMAIL Office365 Outlook

2013/10/02 Leave a comment
  1. CAM02045
  2. This seems to have been going on for a while. We have no good way to use another browser on the computers that we use for our room booking and equipment circulation system. Besides,
    1. IE8 is the default browser on campus.
    2. Microsoft seems to say it not deprecate it without notice. Rather, pasted from http://community.office365.com/en-us/wikis/manage/office-365-and-internet-explorer-8.aspx states the following (they do not mention XP though, but that is also supported until April 2014):
      1. Why is Office 365 ending support for Internet Explorer 8? [in short, html5]

      2. Why 8 April 2014? Office 365 provides customers 12 months’ notice of disruptive change under our Online Services Support Lifecycle. We announced Office 365 is ending support for Internet Explorer 8 on the System Requirements Wiki on 9 April 2013.

      3. Will Internet Explorer 8 users be blocked from connecting to Office 365 after 8 April 2014? No, Office 365 will not deliberately block Internet Explorer 8 users from accessing the service after 8 April 2014. But after that date, users connecting to Outlook Web App will only be able to use Outlook Web App Light.

    3. ITS says Microsoft told them IE8 is not supported.
    4. The following change does not fix it here on XP SP3:

      1. Windows Registry Editor Version 5.00

      2. [HKLM and HKCU\SOFTWARE\Microsoft\Internet Explorer\Main]
        “XMLHTTP”=dword:00000001

    5. Go figure.
Categories: audience-is-IT-staff, audience-is-language-learning-center-staff, audience-is-language-learning-center-temp-staff, Glitches&Errors, Institution-is-University-of-North-Carolina-Charlotte, office-software Tags: , , , , , , , ,

How you can report and get help with non-LRC-related computer issues

2013/10/02 Leave a comment
  1. First try to talk to temporary and permanent staff in the LRC. However, Computer issues that cannot be resolved within the LRC need to be reported to ITS  – unless they are already known issues.
  2. To make it easy for you to check for known campus-wide issues, I added the ITS alerts to the bottom right of the LRC homepage (image). Depending on when this feed was last updated (simply refreshing the LRC homepage may NOT update it), you may also have to click on the title of this section, “Campus-wide IT issues”, to view the most recent updates.
  3. If you find out this way that need to report an issue to ITS, you can find ways to contact them in the upper right corner of my blog: image
Categories: audience-is-language-learning-center-staff, audience-is-language-learning-center-temp-staff, audience-is-students, audience-is-teachers, e-infrastructure, Glitches&Errors, Institution-is-University-of-North-Carolina-Charlotte Tags:

Courseworld.org offers foreign language learning video clips

2013/10/01 Leave a comment
  1. Over a 100 videos currently available: image
  2. Summaries show when you hover over a video tile: image
  3. Can it beat YouTube.com for scope? Can it beat textbook-integrated videos for applicability? Likely not, but you may find an add-on for your course, and even more for self-study.
Categories: Arabic, audience-is-students, audience-is-teachers, e-languages, French, German, Hebrew, Italian, Japanese, Korean, Mandarin, Portuguese, Russian, Spanish, Videos, websites Tags:

How to move an invisible window back onto the screen in Windows

2013/10/01 Leave a comment
  1. Normally you would drag the window by its title bar into its position with the mouse – but if the window is off the screen, the mouse cannot access it.
  2. Here is how to use the keyboard arrow-keys to do the same, after right-clicking the window’s task bar icon:
  3. sanako-move-student-window
  4. This example is with our Sanako student (a bug or misconfiguration we are investigating), but works with most windows on most versions of MS-Windows.
Categories: audience-is-students, Glitches&Errors, os Tags: , ,

How a teacher can start up the Sanako Study 1200 for her class

2013/09/30 Leave a comment
  1. The Sanako Tutor software starts automatically, when you log in on the teacher station in the LRC:  image
  2. Choose from “saved classes” what best you fits your class-size:
    1. “Both halfs” (still not the full classroom, due to lack of licenses),
    2. or, for small class sizes up to 16 computers, left or, preferably, right-half
  3. Students also need to log in, and class is not ready for the Sanako until all students show up as Student icons like the right me: image
    1. We can get there faster once we
      1. upgrade to faster computers
      2. fix that they manually have to choose their client
      3. have at least the teacher already log in from her office
    2. Hint: Log in yourself on a couple of student computers,  to have them ready for latecomers (easier to deal with them being logged in as you than if the class has to wait for 5-10 minutes).
  5. Then, choose how to display the students on your classroom map: image
  6. Finally,
    1. during your class’ first visit can play them this screencast introduction into Sanako digital audio lab procedures
    2. during later visits, you can refresh their knowledge of the basics in the digital audio lab with this slideshow.
Categories: audience-is-teachers, digital-audio-lab, Presenter-Computer Tags: ,

Japanese Language Tools (Proofing, dictionary, furigana) in the LRC MS-Office 2010 installation

2013/09/30 Leave a comment
  1. Even if not showing in MS-Word’s Language selector),
    1. image
    2. clip_image002
  2. Even though there is no Japanese Thesaurus: clip_image003
  3. There are these tools:
    1. In the Research pane, "English Assistance: Japanese"  (in the ribbon / "Review" tab, Proofing section, press the clip_image004 , then  ALT-Click a character to start a lookup: 
    2. clip_image005
    3. a Japanese  Consistency Checker:clip_image006
    4. Furigana:
      1. To enable: clip_image007
      2. Result (in view / Web layout):  clip_image008
      3. Incidentally, my blog has not quite made it into the TOP 5 of MSW-Office help content: clip_image009
  4. In addition, for Office, but also beyond, there are the tools of the MS-Office Input method editor (which include dictionary help when you write): clip_image010
Categories: audience-is-students, audience-is-teachers, Dictionaries, e-languages, Japanese, Listening-Stations, LRCRoomCoed434, office-software, Presenter-Computer, Reading, service-is-configuring-learning-tools, small-group-work-spaces, Student-Computers, Writing Tags: , ,