Archive
Posts Tagged ‘instant-messaging’
Sanako text messaging: How teacher sends URL to all students, to individual, and closes individual response
2014/02/26
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How to improve learning center staff communications using Windows Live Messenger instant group messaging through live@edu. A running log
2012/02/02
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- Our 1st line of support – student temp staff – is not able to answer all questions and troubleshoot all issues that LRC clients come up with.
- We are experimenting with enabling quick escalation of issues from 1st line to 2nd and 3rd line using instant messaging.
- live@edu provided our university staff and student accounts with access to Windows Live Messenger instant messaging, including useful sub features
- Here is what comes up when temp staff logs into the computer (sorry, no linking to Windows user IDs, but then again, we do not have this form of single sign-on in our other systems either):

- Here are the options we start with (which need refinement)






