Notes | Thomas' Work Space

How you can report and get help with non-LRC-related computer issues

2013/10/02 plagwitz Leave a comment

First try to talk to temporary and permanent staff in the LRC. However, Computer issues that cannot be resolved within the LRC need to be reported to ITS – unless they are already known issues.
To make it easy for you to check for known campus-wide issues, I added the ITS alerts to the bottom right of the LRC homepage (). Depending on when this feed was last updated (simply refreshing the LRC homepage may NOT update it), you may also have to click on the title of this section, “Campus-wide IT issues”, to view the most recent updates.
If you find out this way that need to report an issue to ITS, you can find ways to contact them in the upper right corner of my blog:

Categories: audience-is-language-learning-center-staff, audience-is-language-learning-center-temp-staff, audience-is-students, audience-is-teachers, e-infrastructure, Glitches&Errors, Institution-is-University-of-North-Carolina-Charlotte Tags: FAQs

How to move an invisible window back onto the screen in Windows

2013/10/01 plagwitz Leave a comment

Normally you would drag the window by its title bar into its position with the mouse – but if the window is off the screen, the mouse cannot access it.
Here is how to use the keyboard arrow-keys to do the same, after right-clicking the window’s task bar icon:
This example is with our Sanako student (a bug or misconfiguration we are investigating), but works with most windows on most versions of MS-Windows.

Categories: audience-is-students, Glitches&Errors, os Tags: FAQs, sanako-study-1200, windows

Student users in the wrong time zone still cause problems with our equipment circulation system

2013/09/30 plagwitz Leave a comment

Imagine you are trying to pick up an item on local time, but the previous users will return it on Japan time – or (like in the example below)`vice versa. It happens all the time here …
We can see the misconfiguration when opening the meeting in Outlook (Desktop), but we rarely do this.
What gets routinely done here is opening the meeting in the OWA of the organizer:
1. is there an obvious way to see the time zone for the organizer?
2. The best I have found is this, and it is anything but obvious, deeply hidden in the OWA settings dialogues. Any change with Office365?

Categories: e-infrastructure, Glitches&Errors, Institution-is-University-of-North-Carolina-Charlotte, service-is-library Tags: calendaring, live@edu, ms-exchange, office365, outlook, outlook-live, resources, scheduling, timezones

New problem in Sanako Study 1200 version 7 with 2 student recorder exe’s running simultaneously on client, under different user accounts?

2013/09/25 plagwitz Leave a comment

UPDATE: Also an issue in the spring term on the teacher computer..
UPDATE: still an issue in the spring term.
This cannot be good (brought this student down).
How is this possible?
1. Presumably the student logged out an admin during a Sanako activity (we frequently have to place late-coming students sit and use an administrator computer, but they do not always get at term start that they are not supposed to log the admin out and in)
2. So this seems another (special) case of the recently observed student managing to exit the Sanako during an activity (helper.exe was running alright).

Categories: digital-audio-lab, e-languages, Glitches&Errors, service-is-testing-troubleshooting-debugging Tags: image2013, sanako-study-1200, student.exe, version-7

Sanako screen sharing is now too slow for the client machine..

2013/09/25 plagwitz Leave a comment

… So that clients get suggested to downgrade to basic color scheme, in the middle of class. I saw this for the first time recently , after upgrade to Windows 7 and study 1200 version 7, on the teacher machine, same 4yr old dell optiplex 760.