Home > digital-audio-lab, e-infrastructure, Glitches&Errors, Presenter-Computer > Prevent multiple user login to avoid “Another instance of Tutor is already running in another user’s session on this computer” by disabling fast user switching

Prevent multiple user login to avoid “Another instance of Tutor is already running in another user’s session on this computer” by disabling fast user switching

  1. Problem: As reported earlier (in the Spring and in the Fall term),  for the student PCs, Sanako issues (but likely also general performance problems, and reportedly problems on classroom computers outside of the LRC) caused by multiple users being logged into the same PC – not limited to logging in from remote via MSTSC -  seem on the increase this term (this year?), also on the teacher PC, where they prevent the digital audio lab from starting:image
  2. Workaround: force restart of the computer (time-consuming, though).
  3. Solution: Avoid, better prevent multiple user login, maybe by disabling fast user switching?
    1. Registry: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Policies\System\HideFastUserSwitching =1, or
    2. Group policy: Computer Configuration\Policies\Administrative Templates\System\Logon\Hide Entry points=Enabled.
  4. Other considerations:
    1. Side effects: unclear?
    2. Root cause: Not enough data. Why do users remain logged in in the first place?
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