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Archive for the ‘Reception-desk’ Category

Protected: New LRC Calendars/Equipment mailboxes visible to students

2012/03/22 Enter your password to view comments.

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Cisco IP Phone 7912G Overview & FAQs

overview1

overview2

overview3-faqs

How to fix Canon Vixia “Cannot write on card” error when starting recording by initializing

  1. To fix this error,
    1. go to: Menu / Function / Tools / Tab: / menu item: Initialize – choose the card slot A or B with the mal-formatted card.
    2. or view how to access the initializing procedure here TBA
  2. To avoid this problem: You may get this error after you the SD card has been formatted in another device but the camera (e.g. on your computer, using a memory card reader). If you are trying to delete footage, initialize the card within the camera instead. This page is taken from the Vixia manual, the full manual you can find linked in our list of bookable resources under Vixia.
  3. vixia-manual-initializing-memory 

Protected: live@edu Resource mailboxes not autoaccepting when requested from cloud?

2012/02/07 Enter your password to view comments.

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How to improve learning center staff communications using Windows Live Messenger instant group messaging through live@edu. A running log

    1. Our 1st line of support – student temp staff – is not able to answer all questions and troubleshoot all issues that LRC clients come up with.
    2. We are experimenting with enabling quick escalation of issues from 1st line to 2nd and 3rd line using instant messaging.
    3. live@edu provided our university staff and student accounts with access to Windows Live Messenger instant messaging, including useful sub features
      1. presence: see faster who is (or is not) there to help you by the colored presence icons. The convention in MS software is a green ball for available:presence-outlook
      2. group messaging: UNCC-LRC created and invited to a “LRC Staff” group that includes student temp and permanent staff.
    4. Here is what comes up when temp staff logs into the computer (sorry, no linking to Windows user IDs, but then again, we do not have this form of single sign-on in our other systems either): wlmessenger-notificationwlmessenger
      1. Here are the options we start with (which need refinement)

wlmessenger-options-reception-need-work3wlmessenger-options-reception-need-work1wlmessenger-options-reception-need-workwlmessenger-options-reception-need-work2

Failure due to timeouts when capturing image from Symantec-Ghost

  1. do not thin I Have not seen that before: image capture starts successfully, but  client times out in the middle; happens repeatedly both during the day and at night?
  2. symantec-client-timed-out
  3. What else to try? symantec-client-timed-out1
  4. Solution/workaround: inconclusive. First try w/o Deepfreeze installed and with high compression worked. But third try without any changes had also finally succeeded (although deploying that image was not tested).

How we improve client service through changes to the reception desk computer image

  1. These browser windows will now load automatically when student staff logs into the reception desk computers:
    1. Safari: In the entrance area, we display the live calendar of LRC events and services, containing the schedule of events (classes and other room and computer bookings from our bookable resources): uncc-lrc-calendar-reception1
    2. Internet explorer
      1. is used by clients exclusively
      2. displays only the 49erexpress login screen in full screen
      3. clients do not close, but only log off
      4. dependent application windows can be opened from there
        1. Moodle 
        2. Ninermail
    3. Firefox
      1. is used by LRC Assistants exclusively
      2. better overview thanks to fewer duplicate tabs
      3. immediate access to online spreadsheets
        1. bookable LRC resources
        2. film collection
        3. Moodle teaching resources
      4. LRC homepage, displayed for walk-in clients in the entrance area: lrc-coed433-reception-client-welcome-screen

How we reorganized the reception area to improve support of circulation and small group work

2012/01/25 1 comment

The new reception desk is meant to secure the entrance to Coed436. To secure the circulation equipment, we do not let students into COED436 anymore, whether they are trying to check out equipment or for other reasons (except if they need to see the LRC coordinator). Hand all equipment to students over the counter. The door to Coed436 has to  be locked when the LRC Assistant leaves the reception desk (it always can be unlocked from inside).

We also carved out 2 small group work spaces in the LRC entrance area. They can be used by language tutors with their students, and by other small student groups, including for assigned film viewing. These work spaces currently do not have to be booked, but they can be. Bookings take precedence over walk-ins. Send meeting requests to LRCRoomCoed433c@uncc.edu (Group1 next to entrance), LRCRoomCoed433d@uncc.edu (Group 2)). The calendar on the reception desk will display the bookings.

We moved 3 more iMacs (with built-in web cameras) into the main classroom (currently available to students only when all other iMacs are in use). All the iMacs in the main classroom actually have now also their own “room”: LRCroomCoed433b@uncc.edu (iMacs), but we are not requiring this “room” to be booked (yet). We are considering this in an attempt to avoid pile-ups of students trying to take video recording assignment. First we monitor actual usage patterns, especially nearing assignment dead-lines.

New “rooms”, and other equipment types are highlighted in green on our list of bookable resources.

renovation-hack

coed433-CIMG0013 Stitch