Archive
Archive for the ‘Glitches&Errors’ Category
If you get an error when trying to edit your Moodle settings…
2013/10/03
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- Like this: “Error: Database connection failed It is possible that the database is overloaded or otherwise not running properly. The site administrator should also check that the database details have been correctly specified in config.php”
- Try click on “Edit settings” again. It may well work the second time (overload?).
Categories: Glitches&Errors, lms
moodle
Some users cannot check out LRC items since they cannot log into their NINERMAIL Office365 Outlook
2013/10/02
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- This seems to have been going on for a while. We have no good way to use another browser on the computers that we use for our room booking and equipment circulation system. Besides,
- IE8 is the default browser on campus.
- Microsoft seems to say it not deprecate it without notice. Rather, pasted from http://community.office365.com/en-us/wikis/manage/office-365-and-internet-explorer-8.aspx states the following (they do not mention XP though, but that is also supported until April 2014):
- Why is Office 365 ending support for Internet Explorer 8? [in short, html5]
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Why 8 April 2014? Office 365 provides customers 12 months’ notice of disruptive change under our Online Services Support Lifecycle. We announced Office 365 is ending support for Internet Explorer 8 on the System Requirements Wiki on 9 April 2013.
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Will Internet Explorer 8 users be blocked from connecting to Office 365 after 8 April 2014? No, Office 365 will not deliberately block Internet Explorer 8 users from accessing the service after 8 April 2014. But after that date, users connecting to Outlook Web App will only be able to use Outlook Web App Light.
- ITS says Microsoft told them IE8 is not supported.
- The following change does not fix it here on XP SP3:
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Windows Registry Editor Version 5.00
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[HKLM and HKCU\SOFTWARE\Microsoft\Internet Explorer\Main]
“XMLHTTP”=dword:00000001
-
- Go figure.
Categories: audience-is-IT-staff, audience-is-language-learning-center-staff, audience-is-language-learning-center-temp-staff, Glitches&Errors, Institution-is-University-of-North-Carolina-Charlotte, office-software
calendaring, live@edu, ms-exchange, office365, outlook, outlook-live, resources, scheduling, upgrading
How to work around Saba Centra not starting by using attend in browser
2013/10/02
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- Symptom: When you click on your Saba Centra Event in Moodle, you get only a blank frame within Moodle.
- Workaround:
- On your Moodle course page, in the "Activities" block, click the "Centra Events" link.
- Click the "Attend in Browser/Download Recordings" link on top.
- A new window, My Schedule, opens and there are 4 tab across the top: Upcoming, Ongoing, Recordings, Past.
- You will need to check the Upcoming, Ongoing and Past tabs to find your session.
- Click the "Attend in Browser" link. If it works, this is what the result looks like:
- This is per advise from ITS/CTL. They are still looking for root cause and a permanent solution for this campus-wide issue.
How you can report and get help with non-LRC-related computer issues
2013/10/02
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- First try to talk to temporary and permanent staff in the LRC. However, Computer issues that cannot be resolved within the LRC need to be reported to ITS – unless they are already known issues.
- To make it easy for you to check for known campus-wide issues, I added the ITS alerts to the bottom right of the LRC homepage (
). Depending on when this feed was last updated (simply refreshing the LRC homepage may NOT update it), you may also have to click on the title of this section, “Campus-wide IT issues”, to view the most recent updates. - If you find out this way that need to report an issue to ITS, you can find ways to contact them in the upper right corner of my blog:
How to move an invisible window back onto the screen in Windows
2013/10/01
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- Normally you would drag the window by its title bar into its position with the mouse – but if the window is off the screen, the mouse cannot access it.
- Here is how to use the keyboard arrow-keys to do the same, after right-clicking the window’s task bar icon:
- This example is with our Sanako student (a bug or misconfiguration we are investigating), but works with most windows on most versions of MS-Windows.
Categories: audience-is-students, Glitches&Errors, os
FAQs, sanako-study-1200, windows
Student users in the wrong time zone still cause problems with our equipment circulation system
2013/09/30
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- Imagine you are trying to pick up an item on local time, but the previous users will return it on Japan time – or (like in the example below)`vice versa. It happens all the time here …
- We can see the misconfiguration when opening the meeting in Outlook (Desktop), but we rarely do this.
- What gets routinely done here is opening the meeting in the OWA of the organizer:
- is there an obvious way to see the time zone for the organizer?
- The best I have found is this, and it is anything but obvious, deeply hidden in the OWA settings dialogues. Any change with Office365?
New problem in Sanako Study 1200 version 7 with 2 student recorder exe’s running simultaneously on client, under different user accounts?
2013/09/25
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- UPDATE: Also an issue in the spring term on the teacher computer..
- UPDATE: still an issue in the spring term.
- This cannot be good (brought this student down).
- How is this possible?
- Presumably the student logged out an admin during a Sanako activity (we frequently have to place late-coming students sit and use an administrator computer, but they do not always get at term start that they are not supposed to log the admin out and in)
- So this seems another (special) case of the recently observed student managing to exit the Sanako during an activity (helper.exe was running alright).
Sanako screen sharing is now too slow for the client machine..
2013/09/25
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… So that clients get suggested to downgrade to basic color scheme, in the middle of class. I saw this for the first time recently , after upgrade to Windows 7 and study 1200 version 7, on the teacher machine, same 4yr old dell optiplex 760.
Categories: digital-audio-lab, Glitches&Errors
colorschemes, image2013, sanako-study-1200, screensharing
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