Archive

Archive for February, 2012

How to improve learning center staff communications using Windows Live Messenger instant group messaging through live@edu. A running log

2012/02/02 Leave a comment
    1. Our 1st line of support – student temp staff – is not able to answer all questions and troubleshoot all issues that LRC clients come up with.
    2. We are experimenting with enabling quick escalation of issues from 1st line to 2nd and 3rd line using instant messaging.
    3. live@edu provided our university staff and student accounts with access to Windows Live Messenger instant messaging, including useful sub features
      1. presence: see faster who is (or is not) there to help you by the colored presence icons. The convention in MS software is a green ball for available:presence-outlook
      2. group messaging: UNCC-LRC created and invited to a “LRC Staff” group that includes student temp and permanent staff.
    4. Here is what comes up when temp staff logs into the computer (sorry, no linking to Windows user IDs, but then again, we do not have this form of single sign-on in our other systems either): wlmessenger-notificationwlmessenger
      1. Here are the options we start with (which need refinement)

wlmessenger-options-reception-need-work3wlmessenger-options-reception-need-work1wlmessenger-options-reception-need-workwlmessenger-options-reception-need-work2

Categories: audience-is-language-learning-center-manager, audience-is-language-learning-center-staff, Back office, Coed432, LRCRoomCoed436, Reception-desk, web-conferencing Tags: , ,

Sharing vs. subscribing to Calendars in OWA/Ninermail

2012/02/02 Leave a comment
  1. Why does this matter? Different information may be visible to you, especially shared calendars can display more sensitive information than internet published calendars.
  2. How can I tell the difference? Apart from the amount of information that gets displayed to you, different calendar types appear :
    1. in a different place:
      1. Shared calendars appear under (1) heading “people” (even if it is a room or other resource),
      2. subscribed calendars under (3) heading “Other Calendars”
    2. with a different type of name:
        1. Shared calendars have as name the email address (2) “@uncc.edu”
        2. subscribed calendars have as default name only “calendar”. Only if you rename the calendar, it has a meaningful identifier, like was done here (4)
  3. shared vs subscribed published calendars-marked
Categories: audience-is-language-learning-center-staff, audience-is-language-learning-center-temp-staff, audience-is-teachers, e-infrastructure Tags: , , , , , , , , , ,

Failure due to timeouts when capturing image from Symantec-Ghost

2012/02/01 Leave a comment
  1. do not thin I Have not seen that before: image capture starts successfully, but  client times out in the middle; happens repeatedly both during the day and at night?
  2. symantec-client-timed-out
  3. What else to try? symantec-client-timed-out1
  4. Solution/workaround: inconclusive. First try w/o Deepfreeze installed and with high compression worked. But third try without any changes had also finally succeeded (although deploying that image was not tested).
Categories: audience-is-IT-staff, e-infrastructure, Glitches&Errors, Reception-desk Tags: , ,