Institution-is-any | Thomas' Work Space

What to do if university websites seem to be not working, nothing happens when you click?

2013/09/14 plagwitz Leave a comment

Try and get the popup blocker on your office or lab PC fixed here (if you are on Windows 7 here, you need to use the 64-bit version): choose "Run" – preferable to “Download” and "Open".
Then use Internet Explorer to try again what you were trying to do on one of our websites.
Background:
1. My users have been reporting for a while problems getting simple things done on campus websites. Last week I observed a few in their office and in the LRC being stalled by mis- or non-configured popup blocker, and not noticing the cause, being flummoxed.
2. The above little program configures the built-in internet explorer popup blocker to allow popups from websites that are part of our infrastructure.
3. It does not attempt to configure other popup blockers, whether inside or outside of this web browser.
4. The end user could also try
  1. (holding the key:) CTRL-click on the link where your web browsing fails.
  2. Or configure the popup blocker manually.
5. However, it would likely be best if this were done via GPO…

2013/09/09 plagwitz Leave a comment

If teachers bring you tools like the ones below – this is the teacher-portion hardware of the UNCC clickers. There is more information about campus clickers here and here, and live troubleshooting support via x75500:

2013/09/06 plagwitz Leave a comment

Yes, you can! Overlay calendars, a much needed feature from Outlook Desktop (as we mentioned earlier) has finally made it into the web version of Outlook (in Office365 the migration of which from live@edu will be finished by the end off the month), as was announced today: “Users can have multiple calendars in a merged view.”
Example: In Outlook Desktop (not available to students), you can not only add a calendar like, icsexport.ics to the right, but, if you click on the (1) little black arrow, add/merge icsexport.ics to the (2) already overlaid calendars on the left, which is much more usable if you need to aggregate content from different sources:
And now also in OFFICE365 NINERMAIL:
This should make the sharing of calendar information much easier, not only for the about 100 LRC resource calendars, but also for other useful calendars that are published on campus:
1. the new LCS calendar
2. the registrar’s academic calendar
3. the campus-wide faculty calendar
4. last not least: your Moodle calendar (view all your moodle assignment deadlines in one place, the same place you check your email)
5. And more… ? Do you know of other calendars, and/or a way to discover them?
The details
1. yet need to be panned out. We assume the feature will “just work” like above in Outlook Desktop when you
  1. share a calendar or
  2. subscribe to a calendar.
2. We’ll provide more information and examples once we see this feature… TBA

2013/09/04 plagwitz Leave a comment

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2013/08/15 plagwitz Leave a comment

Problem: control panel on the teacher station unresponsive (both hardware and software buttons). No AV and on/off switching.
Cause: Octo switch in the AV cabinet crashed (it needs replacing).
Resolution: Open the door to the AV cabinet and powercycle the switch (= unplug and replug the lower thin black cable in the 1st or top rightmost thin black cable in the 2nd photo). Or use the call button (still functional) and wait for help.