Archive

Archive for the ‘Glitches&Errors’ Category

Problem with Endnote and Word 2010 on Teacher computer

2012/01/27 Leave a comment
  1. errors abound when opening word:
  2. endnote-template-error
  3. word-endnote
  4. endnote-com-addin-disabling-by-admin
  5. workaround: disable endnot Add-inendnote-template-disable
  6. more errors when having recovered documents in the document template.
  7. Workaround: start MS-word in safe mode, clean the document recovery template.
Categories: e-infrastructure, Glitches&Errors, Presenter-Computer, presenter-computer Tags: ,

Protected: Novell migration and drive letter mapping

2012/01/27 Enter your password to view comments.

This content is password-protected. To view it, please enter the password below.

Categories: audience-is-IT-staff, e-infrastructure, Glitches&Errors Tags:

How to bypass a Moodle Popup Window when using Respondus lockdown browser

2012/01/24 Leave a comment
  1. Problem: when starting the Moodle Lockdown browser to take an online exam, it opens with a popup window about messages. Popup window prevents access to the underlying main Moodle browser window (and exam). When closing the popup window, the entire lockdown browser closes, including main Moodle browser window. CIMG0088
  2. Cause: Moodle can be configured to show a notification window when messages have arrived since your last login. This notification window has poor compatibility with the lockdown browser.
  3. Workaround: In the popup window, click on the tab: “Settings” and uncheck (at least for this exam session) the checkbox to show the  message box as a popup when logging in. Close the popup window. CIMG0089
  4. Result: Even if this closes the main Moodle browser window once again, when you start the Moodle Lockdown browser again, the popup window will not appear again, and you can take your exam.
Categories: audience-is-language-learning-center-staff, audience-is-language-learning-center-temp-staff, audience-is-teachers, e-learning, Glitches&Errors, lms Tags: , ,

Students get an error when trying to open links from MS-Word file

2012/01/18 Leave a comment
  1. Error reads: “”this operation has been cancelled due to restrictions in effect on this computer”.
  2. Immediate workaround:
    1. right-click on the link, choose copy, open a web browser window CIMG0001and paste the link into the address bar, browse to it from there.
    2. File / Save as / Web page. From where you saved the web page, double click to open it in the your web browser, click the links form within there. CIMG0002
    3. Have you tried saving your MS-Word files to the new SkyDrive.live.com (login with your NINERNET password) yet? Students can choose to open MS-Word documents in either MS-Word or their web browser which should also bypass the problem.
  3. Solution: Investigating. Seems related to no “default browser set” in XP Control Panel / Internet options. If you cannot live with the workaround, do ask your System Administrator. Or stay tuned
Categories: audience-is-language-learning-center-staff, audience-is-language-learning-center-temp-staff, audience-is-students, audience-is-teachers, e-infrastructure, Glitches&Errors, Listening-Stations, office-software, Student-Computers Tags: , ,

Error uninstalling Novell

2012/01/17 Leave a comment
  1. Shows in the Add Remove Programms on XP, but uninstall fails:
  2. error removing novell reception
Categories: Glitches&Errors Tags:

Novell uninstall related error?

2012/01/17 Leave a comment

Categories: Glitches&Errors, Uncategorized

How to override a Projector control out of synch with the Classroom projector

2011/12/10 Leave a comment
  1. When the projector control system is “out of synch”with the projector.
  2. Symptom: “System off” does not turn the projector off, but also “System on”  does not turn.
  3. Workaround: From the control panel Home screen, access soft button “system tools”CIMG0002 
  4. Here you can manually turn the projector on/off  (and the close the screens)CIMG0001
Categories: audience-is-language-learning-center-staff, audience-is-language-learning-center-temp-staff, audience-is-teachers, Classroom-technology, e-infrastructure, Glitches&Errors, hardware, Presenter-Computer, Projectors Tags:

Logging off fails on teacher station?

2011/12/08 Leave a comment
  1. Symptoms: Cannot log off.
  2. Diagnostics:
    1. Not even after taskkilling so far (got to around “S” in process name initials)). CIMG0003 - Copy
    2. When did this behavior first manifest itself? This week? MS-Office 2010 upgrade? Novell upgrade?
  3. Workaround: Current best workaround is power-cycling the computer.
  4. Solution: Problem seems to have disappeared. Cause and resolution unclear, though.
Categories: audience-is-IT-staff, audience-is-language-learning-center-manager, audience-is-language-learning-center-staff, audience-is-language-learning-center-temp-staff, audience-is-teachers, e-infrastructure, Glitches&Errors, Presenter-Computer Tags: