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Archive for the ‘audience-is-IT-staff’ Category
Driverinstaller has stopped working
2013/10/14
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A frequent crash message on both student and teacher station:
Update: I think this could be a Sanako issue. The release notes for Sanako Study 1200 ver 7.1 mention: “Fixed issue where a "DriverInstaller has stopped working" notification was shown in Windows 7 64bit environments when Student application was started up after crashing ”. This indeed looks like the context I have been seeing this in regularly: 
Categories: audience-is-IT-staff, Glitches&Errors
image2013, sanako-study-1200
Don’t worry about uppercase letters when logging in to post an issue to the online Helpdesk
2013/10/03
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- The username input for our helpdesk system login is set to write uppercase letters, and this cannot be changed:
- Once you have made sure that your keyboard is indeed not set to uppercase (caps lock on, see light in upper right), which it most ikely is not, you can ignore the uppercasing, proceed as normal with entering your password.
- If you get a login error, it is not because of the uppercasing. Rather, you may have mistyped something else. A good strategy (when nobody is looking over your shoulder, that is) is to type your password somewhere else (word, notepad, google search box) where is it visible and copy/paste it onto the Password field.
Some users cannot check out LRC items since they cannot log into their NINERMAIL Office365 Outlook
2013/10/02
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- This seems to have been going on for a while. We have no good way to use another browser on the computers that we use for our room booking and equipment circulation system. Besides,
- IE8 is the default browser on campus.
- Microsoft seems to say it not deprecate it without notice. Rather, pasted from http://community.office365.com/en-us/wikis/manage/office-365-and-internet-explorer-8.aspx states the following (they do not mention XP though, but that is also supported until April 2014):
- Why is Office 365 ending support for Internet Explorer 8? [in short, html5]
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Why 8 April 2014? Office 365 provides customers 12 months’ notice of disruptive change under our Online Services Support Lifecycle. We announced Office 365 is ending support for Internet Explorer 8 on the System Requirements Wiki on 9 April 2013.
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Will Internet Explorer 8 users be blocked from connecting to Office 365 after 8 April 2014? No, Office 365 will not deliberately block Internet Explorer 8 users from accessing the service after 8 April 2014. But after that date, users connecting to Outlook Web App will only be able to use Outlook Web App Light.
- ITS says Microsoft told them IE8 is not supported.
- The following change does not fix it here on XP SP3:
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Windows Registry Editor Version 5.00
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[HKLM and HKCU\SOFTWARE\Microsoft\Internet Explorer\Main]
“XMLHTTP”=dword:00000001
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- Go figure.
Categories: audience-is-IT-staff, audience-is-language-learning-center-staff, audience-is-language-learning-center-temp-staff, Glitches&Errors, Institution-is-University-of-North-Carolina-Charlotte, office-software
calendaring, live@edu, ms-exchange, office365, outlook, outlook-live, resources, scheduling, upgrading
Protected: Security alert about revocation information on LRC machines
2013/09/16
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LRC web browser popup blockers are currently misconfigured
2013/09/14
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- Problem: I noticed that mail.uncc.edu is not configured correctly, when our hands-on exercises during out training of film students and lrc assistants failed, but I did not have the time to take photos of which browser was involved.
- Workarounds:
- You can always (hold the key:) CTRL-click on the link where your web browsing fails.
- I have a temp solution for the lab, but why not configure these few sites, if you get fed that your users need it.
- Solution: We already asked for these sites be allowed through popup blockers of web browsers in use (chrome, firefox, internet explorer 8):
- *.uncc.edu
- *.mt202sabameeting.com
- *.Mygermanlabs.com
- *.pearsoned.com
- *.pearsoncmg.com
- *.mylanguagelabs.com
- *.mylabs.px.pearsoned.com
- *.pearsonvt.wimba.com
- *.outlook.com
- newly added: *.connect.mcgraw-hill.com.
What to do if university websites seem to be not working, nothing happens when you click?
2013/09/14
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- Try and get the popup blocker on your office or lab PC fixed here (if you are on Windows 7 here, you need to use the 64-bit version): choose "Run" – preferable to “Download” and "Open".
- Then use Internet Explorer to try again what you were trying to do on one of our websites.
- Background:
- My users have been reporting for a while problems getting simple things done on campus websites. Last week I observed a few in their office and in the LRC being stalled by mis- or non-configured popup blocker, and not noticing the cause, being flummoxed.
- The above little program configures the built-in internet explorer popup blocker to allow popups from websites that are part of our infrastructure.
- It does not attempt to configure other popup blockers, whether inside or outside of this web browser.
- The end user could also try
- (holding the key:) CTRL-click on the link where your web browsing fails.
- Or configure the popup blocker manually.
- However, it would likely be best if this were done via GPO…
Protected: Many input languages, keyboards and IMEs requested are not accessible to most LRC users
2013/08/28
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WordSmith Tools are once again not licensed
2013/08/28
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- StartingWordsmith from the desktop shortcut results in this:
- Didn’t I test and describe last summer how to fix this?
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