Area-is-any | Thomas' Work Space

Sanako recording during pairing won’t work

2013/08/26 plagwitz Leave a comment

Now: Records one party only – bad if you have to find this out only after an exam… You can see this in the graph here – low audio is partner speaking, and not audible: and hear it yourself on campus here: "S:\coas\lcs\lrc\sanako\student\8-7-2013_2-35-18_PM ELTI level 2 final pair\Group A5 (falothma, maldubai)_sent.MP3"
Then (example of how it is supposed to sound): "S:\COAS\LCS\LRC\sanako\student\2013-02-27 14_13-pair-no-names\Group B4 (LXCOED434-PC36, LXCOED434-PC17)_sent.MP3":
workaround: Instead of being able to default to mp3 format, as we used to, the teacher now has to save the audio of pairing activites in a Sanako proprietary format (MIFF) and, including the students, play it back with the Sanako prpoprietary player. If the teacher does not remember to change the format from the default MP3 to MIFF for pairing exercise recordings, the teacher (and students) will lose the assessment materials of half the class (and likely not find this out until when the files get opened for grading).

Categories: digital-audio-lab, Glitches&Errors, service-is-testing-troubleshooting-debugging, Student-Computers Tags: image2013, oral-exams, pairing, sanako-study-1200, student.exe

Pearson mygermanlab "AUDIO INIT FAILED" for Blackboard voice/Wimba setup wizard – a firewall issue?

2013/08/26 plagwitz Leave a comment

In Firefox, Chrome, IE8 on Win 7 (64bit) …

No other missing requirement in browser tuneup but QuickTime (which is said to be not required for PC)… And here is the likely solution from the Pearson website:

“Audio Init Failed” or “Error: Communication Error”

This error occurs because the computer’s security prevents the Wimba plug-in from sending data to our servers. Please take the steps described below to be sure that communication between your computer and our servers is always allowed.

Please configure the security program or firewall on your computer to allow the file shown below (audioproxy.exe) to connect to the internet. (If you do not know how to make this change, please contact technical support for the security program you are using.)

Windows XP or 2000
C:\Documents and Settings\[Windows Username]\Application Data\HorizonWimba\JSecureDoor\audioproxy_X.Y.Z\data\audioproxy.exe

Windows Vista
C:\Users\[Windows Username]\AppData\Local\HorizonWimba\JSecureDoor\audioproxy_X.Y.Z\data\audioproxy.exe

Java applets or Java Script also must be allowed by personal firewall or internet security software. Some firewalls have settings to block Java applets and Java Scripting, which will prevent Wimba Voice applets from loading. You may need to contact technical support for that firewall or security program for assistance configuring that program to allow Java applets and Java Script.

Your browser must also allow Java applets and Java Scripting.

Internet Explorer

Open Internet Explorer and click Tools > Internet Options

From the Internet Options window, select the Advanced tab

Scroll down the list to Java(Sun) heading and make sure the box below it is checked
Note: If you do not see Java(Sun), go Sun’s Java website at www.java.com and click Free Java Download.
Scroll down the list to the Security heading and make sure the box beside Allow active content to run in files on My Computer is checked
Click OK

Pasted from <http://247pearsoned.custhelp.com/app/answers/detail/a_id/7356/~/blackboard-voice-(wimba-voice)%3A-error-messages>

More info from the Pearson troubleshooting documentation:

Categories: audience-is-IT-staff, Glitches&Errors, Listening-Stations, service-is-testing-troubleshooting-debugging, Student-Computers, textbooks, websites Tags: image2013, mygermanlab, mylanguagelab, pearson, wimba, wimba-voice

Protected: Why requiring manual configuration of the Sanako by students does not work for us

2013/08/20 plagwitz Enter your password to view comments.

Categories: audience-is-administration, audience-is-IT-staff, digital-audio-lab, e-languages, Glitches&Errors, Institution-is-University-of-North-Carolina-Charlotte, Presenter-Computer, service-is-configuring-learning-tools, service-is-testing-troubleshooting-debugging, Student-Computers Tags: image2013, sanako-study-1200

How to fix a crash of the teacher station control panel

2013/08/15 plagwitz Leave a comment

Problem: control panel on the teacher station unresponsive (both hardware and software buttons). No AV and on/off switching.
Cause: Octo switch in the AV cabinet crashed (it needs replacing).
Resolution: Open the door to the AV cabinet and powercycle the switch (= unplug and replug the lower thin black cable in the 1st or top rightmost thin black cable in the 2nd photo). Or use the call button (still functional) and wait for help.

Categories: audience-is-language-learning-center-staff, audience-is-language-learning-center-temp-staff, audiovisual, e-infrastructure, Glitches&Errors, Institution-is-University-of-North-Carolina-Charlotte, Presenter-Computer, service-is-testing-troubleshooting-debugging

Sanako Study 1200 classroom map can now scroll to fit on small screens

2013/08/09 plagwitz Leave a comment

We are now on Sanako Study 1200 ver 7.
As you can see in this thumbnail view (note the vertical scrollbar on the right), it does help,
but not enough. Here is why:

I can get it to scroll only vertically.
I can only marginally move the student icons off the map when I use the GUI (ctrl-shift drag&drop). Wondering whether I have to dig into the XML source to force an even wider layout…

Categories: e-languages, Presenter-Computer Tags: classroom-layout, sanako-study-1200

LRC Teacher podium AV switch

2013/07/05 plagwitz Leave a comment

Even though we may soon swap the switch, here is how the AV switch needs to be connected for the teacher computer’s left screen to get projected to the dual projector screens: