Archive
Archive for the ‘Back office’ Category
How to improve learning center staff communications using Windows Live Messenger instant group messaging through live@edu. A running log
2012/02/02
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- Our 1st line of support – student temp staff – is not able to answer all questions and troubleshoot all issues that LRC clients come up with.
- We are experimenting with enabling quick escalation of issues from 1st line to 2nd and 3rd line using instant messaging.
- live@edu provided our university staff and student accounts with access to Windows Live Messenger instant messaging, including useful sub features
- presence: see faster who is (or is not) there to help you by the colored presence icons. The convention in MS software is a green ball for available:
- group messaging: UNCC-LRC created and invited to a “LRC Staff” group that includes student temp and permanent staff.
- presence: see faster who is (or is not) there to help you by the colored presence icons. The convention in MS software is a green ball for available:
- Here is what comes up when temp staff logs into the computer (sorry, no linking to Windows user IDs, but then again, we do not have this form of single sign-on in our other systems either):
- Here are the options we start with (which need refinement)
Help with playing videos
2009/02/13
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- Some videos require special codecs to display properly/ at all.
- Here is info on the H.264 codec.
- Often, it is best to try, instead of Windows Media Player (which may be the default player that opens when you (double)click on a video, but not be able to display it without manual configuration),
- the free VLC player which you can download here, if you must, and install, if you are permitted. Then right-click video, “open with”, “VLC media player”, like here:
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Learning usage samples: Sanako oral exam, Kaltura webcam presentation, Dictation with speech recognition, Sanako written exam, Chinese and Japanese interactive stroke-order practice
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