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Archive for the ‘audience-is-language-learning-center-staff’ Category
How you can report and get help with non-LRC-related computer issues
2013/10/02
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- First try to talk to temporary and permanent staff in the LRC. However, Computer issues that cannot be resolved within the LRC need to be reported to ITS – unless they are already known issues.
- To make it easy for you to check for known campus-wide issues, I added the ITS alerts to the bottom right of the LRC homepage (
). Depending on when this feed was last updated (simply refreshing the LRC homepage may NOT update it), you may also have to click on the title of this section, “Campus-wide IT issues”, to view the most recent updates. - If you find out this way that need to report an issue to ITS, you can find ways to contact them in the upper right corner of my blog:
Changes in how to make a meeting request to resource mailboxes after students’ mid-term upgrade to Office365
2013/09/27
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- Update: We made a brief summary which you can read instead here.
- The interface has changed quite a bit, but don’t worry: the basic processes are still the same. Here is a very quick rundown:
- You now have to start from the Calendar / + new Event, like so:
and 
- To add resources
- Don’t try the “button:add room”, you will get this error:
- instead, either type the resource email address
- or click the + next to “Attendees’
- and search the database for the “LRC[whatever]” resource,
- note: no need for a new window anymore
- and by double-clicking or clicking the + , from the search results, add the desired resources to the “Attendees”, finally click top menu: “OK”
- or to remove spurious ”Attendees”, right-click them:
- and search the database for the “LRC[whatever]” resource,
- to preview the availability, you can still click top menu: “Scheduling assistant”.
- Note that the “Scheduling Assistant”looks very different, not like a parallel timeline, more like a parallel calendars, you can choose form thee upper right
- either day view:
- or week view:
- either day view:
- Note that the “Scheduling Assistant”looks very different, not like a parallel timeline, more like a parallel calendars, you can choose form thee upper right
- and it tries to help you by giving more explicit information about conflicts:
- when happy with how you scheduled your “event”, click top menu: “send”
- read the response
- unfortunately, there seems to be no “toast” (tested in Chrome on Windows 7 and Firefox on Window XP)
- there is, however, still a response
- “accept”
- or,”with explanation, “declined”:
- there seems to be also a bug that you cannot send messages to yourself (huh? investigating), ignore for the time being:
- from the “Event” in your calendar, you can still
- edit (including, for repeating events, single occurrence or series :
- right-click the “Event” from the calendar and choose “cancel”, which still brings up a popup window where you have to “send”:
- edit (including, for repeating events, single occurrence or series :
- Don’t try the “button:add room”, you will get this error:
Protected: Security alert about revocation information on LRC machines
2013/09/16
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The Scheduling Assistant is simply multiple calendars displayed as parallel timelines for easier comparison
2013/09/09
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- We are all conversant in reading a daily – like here for the classroom-, weekly or monthly calendar sheet:
- If you send a Meeting request to the classroom to book it, the Scheduling Assistant displays exactly the same free/busy information for the classroom.
- Same pattern of events as above:
- Except that it is folded from a calendar into a timeline format (and in OWA does not display text explanatory beyond with what/whom the room is busy).
- This timeline format may be less familiar, but is much more practical to compare the availability for the multiple participants of a meeting.
- Same pattern of events as above:
- Compare here: Same pattern for the room booking on both views.
“I can haz all my online appointment and schedule information in one merged calendar in NINERMAIL?”
2013/09/06
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- Yes, you can! Overlay calendars, a much needed feature from Outlook Desktop (as we mentioned earlier) has finally made it into the web version of Outlook (in Office365 the migration of which from live@edu will be finished by the end off the month), as was announced today: “Users can have multiple calendars in a merged view.”
- Example: In Outlook Desktop (not available to students), you can not only add a calendar like, icsexport.ics to the right, but, if you click on the (1) little black arrow, add/merge icsexport.ics to the (2) already overlaid calendars on the left, which is much more usable if you need to aggregate content from different sources:
- And now also in OFFICE365 NINERMAIL:
- This should make the sharing of calendar information much easier, not only for the about 100 LRC resource calendars, but also for other useful calendars that are published on campus:
- the new LCS calendar
- the registrar’s academic calendar
- the campus-wide faculty calendar
- last not least: your Moodle calendar (view all your moodle assignment deadlines in one place, the same place you check your email)
- And more… ? Do you know of other calendars, and/or a way to discover them?
- The details
- yet need to be panned out. We assume the feature will “just work” like above in Outlook Desktop when you
- We’ll provide more information and examples once we see this feature… TBA
Categories: audience-is-language-learning-center-staff, audience-is-language-learning-center-temp-staff, audience-is-students, audience-is-teachers, e-infrastructure, Institution-is-University-of-North-Carolina-Charlotte, office-software
calendaring, live@edu, ms-exchange, office365, outlook, outlook-live, resources, scheduling, sharing, subscribing
Fall2013 LRC room booking and equipment circulation improvements
2013/08/22
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- We had a lot of problems over the last 2 years with students, unlike faculty and staff, not getting automated accepted/declined responses to their resource booking requests. This seems now finally a thing of the past:
- In addition to automated responses in cases of policy violations or booking conflicts, we meant to automatically enforce policies that restrict booking of certain resources to certain groups. While groups still need to be maintained manually, this is now possible (and being implemented first for film studies and film club students that have exclusive rights to our film equipment). And here is what it will look like: “You don’t have permission to book this resource”. Don’t hand out equipment to clients who got this response.
- Now onto the next problem: about seeing those responses from within in meeting request in OWA? (works in Outlook Desktop, but that does not help us at the reception desk).
Sanako Study Tutor may crash if teacher lacks file share permissions
2013/08/20
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- Problem: On start of the Sanako tutor 7 (have not seen this in earlier versions, although I have seen many teachers w/o Sanako share permissions), you may immediately be confronted with this NULLREFERENCEEXCEPTION:
- presumably f you have this (a teacher w/o permissions to the Sanako share):
- Workaround: Somebody with file share permissions log in instead.
- Solution: Get permissions set up automatically for all classes, including short term.
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