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Protected: Sanako Student Recorder Appcrash

2014/04/02 Enter your password to view comments.

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Sanako Student crashes on startup

  1. UPDATE: looking at the Saanko log files now.
  2. image
  3. PC24 and others during Chinese, and again (+ PC36) during Russian class –
  4. no details available
  5. is this specific to
    1. PCs (all imaged and frozen?), but different hardware (headsets?)
    2. logged in users?
  6. Workaround: “close the program” – helper.exe seems to autorestart the student.exe.

Experiencing frequent crashes of Sanako student light recorder

  1. The new weekly headset check by LRC assistants brought to light that the Sanako student recorder (updated to 7.1, but I did not observe this during a very brief test at start of term):
  2. Students provide us with large sets of photos like this:DSCF0087
  3. Need to investigate:
    1. what is the detail ?
    2. only on startup? what happens when the sanako is closed and restarted?
    3. collect the sanako log files before the (frozen) computer gets restarted