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Things you can try when having trouble playing video from the internet
There are several things you can try when having trouble playing video from the internet. I made a list here (less would be more, but hey, it’s computers, right?):
- Refresh the web page (f5 or ctrl-f5).
- Can you see an error message on the page itself? some video services prevent you from watching video abroad BBC iPlayer used to do this, since it is financed by fees of a local audience – so are ARD and ZDF, but they do not bother restricting by viewer location. However, they assume you are in Germany, and in their time zone, so they restrict you from watching the equivalent of R-rated content during daytime in Germany.
- Restart the web browser.
- Can your web browser play a video from a different website. Good candidates are Youtube.com (may be HTML5 delivered by now), hulu.com, ARD Mediathek if trying ZDF Mediathek or vice versa). Maybe your plug-in has crashed – try restarting your computer.
- Try a different web bowser (chrome, internet explorer, Firefox, safari, opera are all free downloads).
- Can you discern a notification bar on top of your web browser window telling you of an error or asking you to upgrade something?
- At this point it might be easier to come to the LRC and use what we maintain for you there, or, if you are trying to use your office computer, alter the helpdesk.
- Do you have to upgrade your video-plugin? Currently (before HTML5 delivered plug-in free video), most videos are plug-in based. search for adobe flash and MS-Silverlight upgrades.
- Do you have to upgrade your browser?
- Do you have to upgrade your operating system? your computer hardware? Let’s hope you do not get to here in this list…
Categories: audience-is-students, audience-is-teachers, e-infrastructure, Glitches&Errors, Media
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Thomas' Work Space 
Thanks, Thomas. The computer in question is a notebook, and at home at the moment, so I’ll work through your list. Then, if all else fails, I’ll come over for your help.