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Archive for the ‘Institution-is-any’ Category

How-to for the new Vixia HF M500 camera

2013/10/26 Leave a comment

Here it is, and available for checkout per instructions here. Also see the video size considerations.vixia-hfm-500

Step-by-step for Basic Recording:

image

 

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The Parts and Controls of the Camera:

imageimageimage

Categories: audience-is-students, e-infrastructure, Film-studies, hardware, Institution-is-University-of-North-Carolina-Charlotte, step-by-step-guides Tags: , ,

Switch to Color Scheme Basic not working for students

2013/10/25 Leave a comment
    1. Works for me: CAM03648
    2. Does not work for students for whom it primarily has to work: CAM03640
    3. Strangely, student seems to be not stuck on the original, but on an unsaved theme:

CAM03641

Categories: e-infrastructure, Institution-is-University-of-North-Carolina-Charlotte, Student-Computers Tags: , , , ,

A checklist for our late hires in the LRC

2013/10/09 Leave a comment
  1. With the help of your colleagues at the reception desk, sign up for your work schedule by sending  meeting requests from NINERMAIL to lrcassistant@uncc.edu,
    1. Plug any holes/weaknesses in the schedule Reception Staffing
    2. Uf you have $2000 FWS, not more than 10 hours /week even if you start late.
    3. Final approval from LRC coordinator required.
  2. Whenever starting/leaving your shift, log in at the reception desk computer, allow all windows to open, then  clock in by entering your code for checkin/out from the spreadsheet checkoutin.xls  into the meeting request (series) on your NINERMAIL calendar.
  3. Read/listen to the training materials you received –
    1. Word (goo.gl/5hgr7Y) printout : contains a checklist for your responsibilities during your shift.
    2. PowerPoint:
      1. Deck (goo.gl/OV45aF) printout explains how to help with booking LRC equipment and rooms using NINERMAIL meeting requests (which will constitute e most of your work at the help desk).
      2. Video of training session: goo.gl/nWDDro.
    3. NOTE: After your first 2 weeks at work, there will be a Moodle quiz (TBA) that you need to pass!
  4. Questions?
    1. First and foremost, follow the instructions and helpful hints of your more senior colleagues at the reception desk.
    2. Bring further questions to the LRC coordinator or director.
    3. If no one is available for questions: post questions in the LRC Moodle Forum.
    Categories: audience-is-language-learning-center-staff, audience-is-language-learning-center-temp-staff, e-infrastructure, Institution-is-University-of-North-Carolina-Charlotte, Reception-desk, service-is-hr-managing, training

    Don’t worry about uppercase letters when logging in to post an issue to the online Helpdesk

    2013/10/03 Leave a comment
    1. The username input for our helpdesk system login is set to write uppercase letters, and this cannot be changed: image
    2. Once you have made sure that your keyboard is indeed not set to uppercase (caps lock on, see light in upper right), which it most ikely is not, you can ignore the uppercasing, proceed as normal with entering your password.
    3. If you get a login error, it is not because of the uppercasing. Rather, you may have mistyped something else. A good strategy (when nobody is looking over your shoulder, that is) is to type your password somewhere else (word, notepad, google search box) where is it visible and copy/paste it onto the Password field.
    Categories: audience-is-IT-staff, audience-is-language-learning-center-temp-staff, audience-is-students, audience-is-teachers, e-infrastructure, Institution-is-University-of-North-Carolina-Charlotte Tags: ,

    Some users cannot check out LRC items since they cannot log into their NINERMAIL Office365 Outlook

    2013/10/02 Leave a comment
    1. CAM02045
    2. This seems to have been going on for a while. We have no good way to use another browser on the computers that we use for our room booking and equipment circulation system. Besides,
      1. IE8 is the default browser on campus.
      2. Microsoft seems to say it not deprecate it without notice. Rather, pasted from http://community.office365.com/en-us/wikis/manage/office-365-and-internet-explorer-8.aspx states the following (they do not mention XP though, but that is also supported until April 2014):
        1. Why is Office 365 ending support for Internet Explorer 8? [in short, html5]

        2. Why 8 April 2014? Office 365 provides customers 12 months’ notice of disruptive change under our Online Services Support Lifecycle. We announced Office 365 is ending support for Internet Explorer 8 on the System Requirements Wiki on 9 April 2013.

        3. Will Internet Explorer 8 users be blocked from connecting to Office 365 after 8 April 2014? No, Office 365 will not deliberately block Internet Explorer 8 users from accessing the service after 8 April 2014. But after that date, users connecting to Outlook Web App will only be able to use Outlook Web App Light.

      3. ITS says Microsoft told them IE8 is not supported.
      4. The following change does not fix it here on XP SP3:

        1. Windows Registry Editor Version 5.00

        2. [HKLM and HKCU\SOFTWARE\Microsoft\Internet Explorer\Main]
          “XMLHTTP”=dword:00000001

      5. Go figure.
    Categories: audience-is-IT-staff, audience-is-language-learning-center-staff, audience-is-language-learning-center-temp-staff, Glitches&Errors, Institution-is-University-of-North-Carolina-Charlotte, office-software Tags: , , , , , , , ,

    How you can report and get help with non-LRC-related computer issues

    2013/10/02 Leave a comment
    1. First try to talk to temporary and permanent staff in the LRC. However, Computer issues that cannot be resolved within the LRC need to be reported to ITS  – unless they are already known issues.
    2. To make it easy for you to check for known campus-wide issues, I added the ITS alerts to the bottom right of the LRC homepage (image). Depending on when this feed was last updated (simply refreshing the LRC homepage may NOT update it), you may also have to click on the title of this section, “Campus-wide IT issues”, to view the most recent updates.
    3. If you find out this way that need to report an issue to ITS, you can find ways to contact them in the upper right corner of my blog: image
    Categories: audience-is-language-learning-center-staff, audience-is-language-learning-center-temp-staff, audience-is-students, audience-is-teachers, e-infrastructure, Glitches&Errors, Institution-is-University-of-North-Carolina-Charlotte Tags:

    Student users in the wrong time zone still cause problems with our equipment circulation system

    2013/09/30 Leave a comment
    1. Imagine you are trying to pick up an item on local time, but the previous users will return it on Japan time – or (like in the example below)`vice versa. It happens all the time here …
    2. We can see the misconfiguration when opening the meeting in Outlook (Desktop), but we rarely do this. image
    3. What gets routinely done here is opening the meeting in the OWA of the organizer:
      1. is there an obvious way to see the time zone for the organizer?
      2. The best I have found is this, and it is anything but obvious, deeply hidden in the OWA settings dialogues. Any change with Office365?
    Categories: e-infrastructure, Glitches&Errors, Institution-is-University-of-North-Carolina-Charlotte, service-is-library Tags: , , , , , , , ,

    Protected: Security alert about revocation information on LRC machines

    2013/09/16 Enter your password to view comments.

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    Categories: audience-is-IT-staff, audience-is-language-learning-center-staff, Glitches&Errors, Institution-is-University-of-North-Carolina-Charlotte, websites Tags: