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How we provide more computer support for walk-up clients at the LRC reception desk

2011/10/05 Leave a comment
  1. We have set up 3 PCs at the reception desk. They all contain an exactly identical software configuration (based on Symantec Ghost imaging and Faronics Deepfreeze).
  2. Except that two (we could not get hold of another monitor) have a secondary screen connected that can extend the Windows Desktop, or mirror it (use CTRL-ALT-F11 and CTRL-ALT-F10 to switch between the modes of the )
  3. coed433-CIMG0001 Stitch
  4. coed433-CIMG0016 (2) Stitch
  5. To aid in this communication over the counter, press CTRL-2 to freeze and on the screen (uses MS-ZoomIt) which helps when pointing out screen elements.
  6. So that LRC staff and clients can both use the university’s most important web applications,  the computers have been configured to automatically launch a number of web browsers on startup, and within each browser, open a number of home pages with(LRC website, Moodle, NINERNET, faculty&staff Mail, WordPress, Excel Web App with he LRC databases for hardware, software, media and learning materials inventories). (When done, instead of closing the browser, use the “sign out” link of each web application).
  7. As a reminder, the most basic instructions (with keyboard shortcuts) have been posted on both primary and secondary monitor.  
  8. Can we also implement a screen sharing solution allowing for MS-remote assistance, to enable reception desk LRC staff to escalate client questions they cannot resolve, like our IT department?
Categories: audience-is-language-learning-center-staff, audience-is-language-learning-center-temp-staff, audience-is-teachers, e-infrastructure, Institution-is-University-of-North-Carolina-Charlotte, Reception-desk, software Tags: , , , , ,